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June

Enquiry Officer, Clerk Grade 3/4 - 194876

NSW Government - Far Meadow, NSW

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

Temporary full-time appointment for a period up to 30 June 2022
Location: Parramatta
 

This front-facing team supports the work of the Early Childhood Education Directorates by providing timely advice and information to a wide range of stakeholders. We’re seeking an enthusiastic professional who strives on delivering great customer service keeping our stakeholder groups at the front of mind across our diverse work portfolio.

About the role

This is a frontline customer service role which responds to routine enquiries and assists with the provision of information to the sector and stakeholders.

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

Early Childhood Education

Located within the Department of Education, we are committed to driving educational and developmental outcomes for children attending education and care services, including long day care, preschool, outside school hours care, family day care and occasional care. Our aim is that all children in NSW participate in high quality education and care services, including for 600 hours a year in the two years before school. Our work is based on established evidence of the benefits of early childhood education to enhance children’s cognitive abilities and social and emotional skills.

There are two Directorates for Early Childhood Education:

  • Quality Assurance and Regulatory Services Directorate
  • ECE and Schools Policy Directorate

Early Childhood Education Quality Assurance and Regulatory Services Directorate

We have regulatory responsibility, through the National Quality Framework and our state-based early childhood legislation, to raise quality and drive continuous improvement and consistency in education and care services. Our Directorate regulates and supports over 5,500 services in NSW through monitoring, assessment and rating, enforcement and compliance and approval processes. We work with jurisdictional partners across Australia and the Australian Children’s Education and Care Quality Authority (ACECQA) to ensure a consistent application of the National Quality Framework and we continuously strive to work with the education and care sector to improve how we regulate to enhance child outcomes.

ECE and Schools Policy Directorate

We manage the strategic policy framework for early years settings and K-12 education in NSW, including non-government schools. We do this by analysing, understanding and informing national policies on early childhood education, and by identifying and developing new strategies to achieve department goals, including innovative solutions to complex challenges. We directly fund early childhood education services and organisations to help meet the goals of the National Partnership Agreement on Universal Access to Early Childhood Education and support services to deliver high quality education and care. We carry out research and analysis on how to effect positive educational change particularly for Aboriginal children, children with disability and children in regional and remote NSW. We support needs-based funding for non-government schools, and drive Education for a Changing World programs and innovations.
 

How to apply

We are committed to creating a diverse and inclusive workplace. We encourage applications from all candidates including people with a disability, Aboriginal and Torres Strait Islander people and people from all diversity groups, regardless of age, gender, ethnicity, cultural background or sexual orientation.

We are committed to strengthening the voice of Aboriginal peoples in everything that we do and we strongly encourage Aboriginal people to apply for this role and all current vacancies.
 

To apply for this role, please submit an application by clicking “Apply Online” below. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role descriptionin your answer, so please develop your response with this in mind.
 

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
 

This is a child-related role. If you are the successful candidate you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check

In addition, your employment may be subject to the Department’s Nationally Coordinated Criminal History Check to determine your suitability for employment.

If you are called to interview you will need to provide the following:

Proof of Identity information
Informed Consent Form
Declaration for child-related work

KEY KNOWLEDGE AND EXPERIENCE

Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

ESSENTIAL REQUIREMENTS

A valid Work with Children Check

PRE-SCREENING QUESTIONS

  1. Can you describe a situation where you have demonstrated a commitment to customer service and the outcomes achieved? (300 words maximum)
  2. Describe a situation where you have had to manage conflicting priorities. (300 words maximum) 

Aboriginal and Torres Strait Islander applicants looking for assistance through the application and recruitment process, contact Liz at Yarn’n on (02) 9319 4000 or email [email protected]
 

For enquiries about this role, contact Diana Khoury, Information and Enquiries Coordinator Department of Education, at 0477 381 226 or by email to [email protected] 

Note: A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Far Meadow, NSW

Education, Childcare & Training




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