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Course Advice Specialist

Swinburne University of Technology - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin


We are looking for a highly motivated customer service professional who is passionate in providing the best experience to a student has while studying with Swinburne and will be required to support students through their studies in a friendly and approachable way.

Reporting to the Course Advice Coordinator you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management. This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information and study plan advice.

A key part of this role is to build strong working relationships with academics and teaching staff, be embedded in the business units and develop deep knowledge of course structures, study plans and award requirements to ensure student course enquiries are handled in a professional and timely manner.
Whilst a large proportion of student course enquiries are responded to by staff at Library & studentHQ or the Current & Future Student Enquiries teams, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be ‘warm transferred’ to the Course Advice Specialist.

The incumbent will be required to work flexibly across Student Administration and Library Services to support operational needs and to facilitate staff development opportunities.

About Students
Contribute to a streamlined and enriched student experience with our Students team. You’ll help ensure every touch point is a positive one – from attraction to course support and campus life, right through to graduation and work or further study opportunities. Our Students team comprises of the following areas: Marketing, Recruitment and Channel Integration; Student Administration & Library Services; Student and Academic Services; and Media and External Communications.

About you
To be successful in the role, you will have:
  • Significant experience in the coordination of student / client service functions and demonstrated ability to deliver high quality services to a range of stakeholders.
  • Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
  • Demonstrated knowledge and understanding of Vocational Education, Higher Education and foundation administrative process and legislative requirements.
A full list of selection criteria is available within the position description.

To find out more about the extensive range of benefits offered to Swinburne employees please visit Careers at Swinburne

How to apply and further information
Please submit your application by clicking on the ‘Apply’ link, and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

For further information about this position, contact Goran Gambiroza - Deputy Director Admissions and Enrolment Services - ggambiroza@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Manager, Maree Norden, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au
If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Agency enquiries will not be accepted for this position.

Swinburne is a large and culturally diverse organisation. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for women for 10 years in a row and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.

Applications close at 5pm on Wednesday 26th May 2021

Melbourne, VIC

Education, Childcare & Training


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