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Operations Officer

Murdoch University - Murdoch, WA

Education, Childcare & Training
Source: uWorkin



Position Operations Officer

Position Number 0016B02 Level/ Classification: HEW0405

Reports to Operations Lead

Unit College Professional Services

Directorate PVC Colleges

Positions Supervised Nil

Position Purpose

The Operations Officer is accountable for supporting the Colleges’ operations functions and
providing thorough and effective administrative support for research, teaching and workload
functions within the Colleges.

About Murdoch University

Murdoch University helps people discover how to make a difference, through education and
research endeavour, and remains one of the most inclusive universities in the country, providing
students with quality education and recognised academic standing within an engaging and caring
environment. We are a university for all, irrespective of background and social standing with a
focus on social equity, self-direction and freedom of thought and belief.

With strong links to government, business and the community, Murdoch University helps people
discover how to make a difference. We are a young, innovative and enterprising university with
more than 23,000 students and 1,700 staff across Perth, Singapore and Dubai. We are committed
to high quality education, innovative research, and strong community engagement both locally
and internationally.

Our Strategic Plan and Future Horizon 2017-2027 outlines an ambitious blueprint for development
and growth, with a focus on one purpose: to be a creative force for current and future generations.

We are clear about our two core goals: to educate free thinkers who thrive in society and are
sought after by employers; and, to provide life changing solutions for the world’s big challenges
through our outstanding translational research and innovative practice.

About the Work Area

College Professional Services provides everyday service and support across all disciplines within
the Colleges and with some functions across the Academy and research areas. As a focused, multi-
skilled, digitally capable team that delivers technical, operational, project, and support services to
academics and researchers, it enables achievement of the two core goals of the university,
Students and Research.

Reporting Relationships

Senior Manager -
Operations and



Operations Operations Operations College Events


Officers Officers Assistants Coordinator


Key Responsibilities / Duties

1. Under the direction of the Operations Lead and in conjunction with the wider Operations Team,
provide support in the provision of a range of services to the Colleges. These activities include,
but are not limited to;

  • Facilitate people administration processes including; casual contract entry, timesheet

administration, recruitment support and onboarding of new employees and exiting of

  • Facilitate financial administration processes associated with purchasing and
reimbursement requests;
  • Facilitate travel booking requests;
  • Support the management of assets, vehicles, keys, access and space across the
  • Facilitate the update of University systems, processing of student results, support for
pre-admissions and systems reporting;
  • Provide support for the administration of academic workload allocation in conjunction
with the Heads of Discipline and academic staff;
  • Update Unit Coordinator and Academic Chair details on University systems;
  • Provide support to non-regulated committees as appropriate, including the preparation

and management of agendas, dissemination of meeting papers, taking of notes, and
preparation of minutes;

  • Provide basic data analysis support;
  • Provide adhoc Learning Management System support;
  • Maintain a record of course and unit materials, student correspondence and other
College records;
  • Support College events and engagement activities;
  • Provide project support.

2. Act as a key point of contact for the Colleges, providing support and advice on queries as


3. Support and participate in Service Excellence initiatives to improve quality, performance, and

efficiency of the team to facilitate best practice service delivery.

Murdoch University

4. Support a work environment of continuous review and improvement of business practices,
operational processes and service provision.

5. Support compliance with agreed processes and procedures, controls and address quality and

assurance outcomes as required to meet applicable statutory and regulatory requirements.

6. Support the operational requirements of the College for research and teaching activities,

academic workload planning and modelling and prepare relevant statistical information and
reports for College staff as required.

7. Support the delivery of an engaging student experience of which excellence in research and

quality education are fundamental, aligning to College/Office and University objectives.

8. Work collaboratively and effectively across the University and with central university

professional service functions.

9. Support and promote compliance with relevant legislation and University policies and

procedures, including equity and health & safety and exhibit good practice in relation to same.

10. Participate on committees and working parties related to the College/Office as required.

11. Carry out, and assist with, miscellaneous activities as requested.

Guiding Principles and Values / Code of Ethics and Code of Conduct

The founding principles upon which Murdoch University was established continue unabated today.
We continue to be guided by the principles of:

  • Equity and Social Justice
  • Opportunity
  • Sustainability
  • Global Responsibility

These Murdoch principles come to life through our culture as evidenced by being an institution
where the following are clear:

  • Integrity
  • Respect and Diversity
  • Purpose
  • Excellence and Future-focus

All staff will comply with the University’s Code of Ethics and Code of Conduct and demonstrate a
commitment to its Equity, Diversity and Safety principles and the general capabilities of personal
effectiveness, working collaboratively and demonstrating a focus on results.

All Staff are to complete a Development Review Annually. Details of the University policies on
Development Review can be accessed here. A Commencing Development Review should be
completed within 3 months of commencement.

Murdoch University

Selection Criteria


1. Completion of a diploma level qualification with relevant work experience and/or an equivalent
combination of relevant work experience and/or education/training.

2. Experience in business operational support or office administration.

3. Demonstrated high level of computer literacy and proficiency in the production of high-level

work using software such as Microsoft Office applications and specified University software
programs, with the capability and willingness to learn new packages as appropriate.

4. Demonstrated high level of organisational, time and workload management skills, including the

ability to prioritise workload to meet strict deadlines.

5. Highly effective communication, customer service and interpersonal skills, and the

demonstrated ability to interact constructively and collaboratively with staff at all levels of the
organisation and/or external stakeholders.

6. Demonstrated ability to use initiative, assume responsibility for tasks and projects and to

resolve problems.

7. Ability to work in a team environment and flexibility to undertake a diverse range of tasks with

minimal supervision.


1. Previous experience in a similar role in a University or a large, complex organisation.

Work Requirements

1. Ability to work outside of normal office hours when required.

2. Australian residency or possession of a valid visa with work entitlement in Australia.

Murdoch University