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April

Rmitonline E-facilitator For Digital Leadership And Cx Strategy And Design

Curio Group Pty Ltd, Academy on behalf of Curio Academy - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

Part of the Curio Group Pty Ltd, Academy is a professional education services business.

About Academy

· We provide quality education services to universities, vocational education providers, other higher education providers, and corporate. 

· We are passionate educators who believe in the power expert facilitation to ensure a successful online learning experience.

· We are seeking educators with a passion for online education to work with us on delivering post-graduate level intensive 10-week online course in Digital Leadership and CX Strategy and Design for our Australian client.

Course Description

This course is a learning experience that includes two of RMIT Online’s Future Skills short courses. It focuses on two important capability areas for a customer success professional – Digital Leadership and Customer Experience Strategy and Design. Together, these capability areas will equip you with the knowledge and skills to work with client teams in digital organisations and utilise customer-centric tools to deeply understand their evolving needs.

The digital leadership component will expose you to the leadership practices and mindsets required to build successful customer relationships and customer success teams. During this course, you will be introduced to a range of leadership frameworks and models, particularly within fast changing digital environments. You will gain an appreciation of evolving workforce needs and associated impacts on leadership practice, and how different leadership approaches can help address these challenges.

The customer experience strategy and design component will equip you with the customer-centric knowledge, tools and mindsets required to define and design high value customer experiences. You will learn key customer experience design techniques such as human-centred design, customer journey mapping, User Experience, service blueprints and prototyping. Key theories and approaches underpinning this include customer experience management, design thinking and service design.

Upon successful completion of this course you will be able to:

  • Critique a range of digital leadership models by identifying leadership requirements and opportunities in organisational contexts.
  • Develop leadership approaches to address changing workforce needs by evaluating leadership methodologies and emerging challenges in contemporary and disruptive businesses.
  • Design innovative customer experiences by applying customer experience design methodologies to customer journeys.
  • Apply prototyping approaches and frameworks to iterate and communicate desired customer experiences in a leadership capacity.

Overview of Learning Activities

This course uses highly structured learning activities to guide your learning process and prepare you for your assessments. The activities are a combination of individual, peer-supported and facilitator-guided activities, and where possible project-led, with opportunities for feedback throughout. 

Authentic and industry-relevant learning is critical to this course and you will be encouraged to critically compare and contrast what is happening in your context and in industry, and to use your insights. 

Social learning is another important component and you are expected to participate in class and group activities, share drafts of work and resources and give and receive peer feedback. You will be expected to work efficiently and effectively with others to achieve outcomes greater than those that you might have achieved alone. 

The learning activities enable you to understand course learning resources and apply that learning to improve your own practice, for example by producing real-world artefacts and engaging in scenarios and case studies. 

This course will be delivered online via RMIT Online (in-house). 

Must haves

  • At least relevant Master’s degree or PhD degree in Product and Business Strategy
  • Substantial work experience, preferably in the related subject matter
  • Significant industry experience
  • High level written and verbal communication skills
  • Strong organisation & planning skills
  • Confidence and resourcefulness in learning new technologies, such as Canvas Learning management System and Collaborate Ultra, Zoom
  • High levels of empathy for the challenges experienced by online students
  • A passion for helping online students succeed both academically and personally

Requirements of the role

  • Delivery of planned academic content
  • Facilitating learning activities and assessment tasks (including e-moderation, assessment and feedback)
  • Marking, processing and submitting assessment results
  • Online facilitators are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

To apply, submit your latest resume (with past experience of teaching online with impressive student evaluation of teaching reports) and a cover letter (max 2 pages) detailing the course you wish to apply for, your industry experience, motivation and ability to undertake the role.

This is an intensive learning experience for the students and the tutor and you will be provided with a great deal of support from Academy and our client in order to deliver a great student experience.

You must be entitled to live and work in Australia (permanent residency), but can be located anywhere in the world. It is online after all!

Melbourne, VIC

Education, Childcare & Training




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