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Casual Reception Officer


Education, Childcare & Training
Source: uWorkin


Salary Rate: Casual HEW 4 ($42.50 per hour + 9.5% superannuation)

Employment Type: Casual

Location: Warrnambool Campus

The Role:

Deakin Residential Services (DRS) Warrnambool, is looking to expand their casual staff pool. Do you have shift work experience in hospitality, education or administration? Are you ready to work in a vibrant and lively student accommodation precinct where no two days are the same?

As a Reception Officer, you will be required to work across a variety of shifts 7 days a week, mainly between the hours of 7am to 7pm but on occasion outside of these hours. You will provide reception, administration and program support services for Deakin Residential Services. This includes high-quality customer service to the current and future residents, families, University staff, short stay guests and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, or referral to an appropriate service. It also assists with the organisation and implementation of academic, social, cultural and sporting events/activities that facilitate a living and learning community.

This position reports to the General Manager and will have strong relationships with other members of the reception team. Regular and ongoing formal and informal contact and interaction with residents (students) and short stay guests is expected. Regular contact with Deakin Security is expected in order to facilitate incident responses. Regular liaison with other areas of the University will be required in order to assist with the provision of reception services, program support and administrative tasks.

To be successful, you'll have:

  • proven successful ability to deliver high-quality customer service.
  • demonstrated ability to operate independently and effectively within a team environment
  • high level administrative skills including computer literacy, verbal and written communication and the ability to plan, time manage and implement activities
  • proven ability to remain calm under pressure
  • good interpersonal skills including the ability to relate to people from diverse backgrounds, and particularly young people

Your key responsibilities will be to:

  • first point of contact for any after hours student interaction to assist in a professional manner with their inquiries, or to refer them to the relevant personnel or information source
  • assist with general maintenance issues as required
  • be equipped to professionally respond to any situation, this may include acting as the Chief Fire Warden or First Aid Officer
  • assist with general administration and reception duties which will include maintaining the resident housing management system
  • coordinate bookings and delivery of services for short term accommodation customers
  • any other duties as directed, commensurate with the scope and classification of the position

Please include a current resume and 1 page cover letter in your application. For any queries please contact Gabrielle Tobin via [email protected]

About us

On-campus Deakin Residential Services is a 7 day a week, all year operation. Reporting to the General Manager the position is part of a team of staff managing a student residential complex and delivering services to residents and short stay guests. The Warrnambool service is part of a larger Deakin Residential Services operation spanning the various Deakin University campuses and as such the Warrnambool service is centrally led and directed by the CEO, Deakin Residential Services. The position is a member of a rostered reception team, and also forms a primary component of the Residential Services incident response team.

The position holder does not have direct budget accountability or management of any staff however works sometimes autonomously during out of hours shifts acting as first response to incidents.

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.

We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.

As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Warrnambool, VIC

Education, Childcare & Training


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