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It Service Management Administrator

Western Sydney University - Richmond, NSW

Source: uWorkin


Working at Western Sydney University means you’ll be part of an organisation that’s ranked in the top 2% of universities worldwide and is a research leader – with 85% of the University’s research being at or above world standard. We understand the key to your success is unlocking your true potential – just as we do with our students. Our 3,000 staff members work together to enable a dynamic, inclusive and innovative culture that is distinctly research-driven and student-centred.

Please note that the University is committed to creating redeployment opportunities for staff displaced as a result of organisational change. Displaced staff applying for this position will receive preference in the selection process for this role, however other internal and external applicants are encouraged and welcome to apply.

Information Technology and Digital Services is seeking to appoint a highly motivated and enthusiastic IT Service Management Administrator.

The IT Service Management Administrator is responsible for the administration, maintenance and ongoing evolution of our IT Service Management platform (ServiceNow) to support the continuous improvement of IT service delivery and innovation. The role also has a common purpose shared amongst positions at this level, to demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.

To be successful in the role, applicants will have demonstrated experience in systems administration, demonstrated experience working within information technology services in a large, complex organisation, experience in workflow automation and configuration of discovery tools and sound practical knowledge of relevant best practice frameworks including project management methodology (e.g. PRINCE2)

This is a full-time, ongoing position based at the Hawkesbury campus, although travel to other campuses of the University may be required. 

Please review the position description for further information and address all selection criteria in your application.

Remuneration Package: HEW Level 8 $120,879 to $134,189 p.a. (comprising Salary of $102,144 to $113,391 p.a., plus Superannuation and Leave Loading)

Position Enquiries: Greg Pierce, Senior Manager, Service Office, via email G.Pierce@westernsydney.edu.au

Closing Date: 8:30pm on Sunday 2 May 2021

To be eligible for this position you must provide evidence of your Australian Citizenship or Permanent Residency at time of application.

Please note this is readvertised position. Previous applicants need not apply