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April

Training And Development Specialist

Claim Central - Matraville, NSW

HR & Recruitment
Source: uWorkin

JOB DESCRIPTION

12 month FTC - Matraville, NSW

  • Growing and evolving company with endless opportunities
  • Career defining role
  • High performing team culture

 An exciting opportunity has become available for a Training and Development Specialist to join our rapidly expanding and innovative organisation.

Working within our People & Advancement team, we are looking for an experienced Training and Development Specialist to manage our training function. You will have experience working with SMEs to design and deliver training content that can demonstrate return on investment.

Claim Central is an international industry leader across Claims Management Services, Insurance Technology and Data & Analytics. With our award winning technology ClaimLogik providing complete transparency in the claims process, significantly reducing the claim life cycle and improving the customer experience. Claim Central was ranked 7th Most Innovative Company in Australia in 2020 by the Australian Financial Review.

What's in it for you? 

  • Collaborative environment 
  • An inclusive team that embraces diversity
  • Option to work flexible hours
  • Career growth and development

Your role will support the Global business and include the full training and assessment remit, responsibilities include:

  • Delivering training and assessing competency
  • Onboarding new starters and delivering the induction process
  • Monitoring and maintaining continuous training and development within the organisation
  • Development and maintenance of team skills matrix, training plans and training content/material
  • Conducting call quality audits monthly for the customer service facing teams
  • Maintaining training content and processes on a SharePoint based knowledge hubs across each team
  • Developing, Maintaining and Delivering annual online compliance modules
  • Providing monthly board reports on training priorities and training hours
  • Driving a positive learning culture with support and understanding
  • Building rapport with internal & external stakeholders 
  • Ad hoc training & administration duties as required

Ideal candidates will have the following attributes: 

  • 5+ years’ experience in training assessment with demonstrated results
  • Insurance experience in training will be highly regarded
  • Cert IV in Training and Assessment required
  • Tertiary education will be well regarded
  • Experience delivery training in adult education
  • Experience using an E learning management system
  • Articulate understanding and knowledge ideal
  • Innovative and hard working 
  • Strong presentation and facilitation skills
  • Excellent verbal and written communication skills.
  • Self-motivated and a team player 
  • Results driven
  • Excellent customer service and problem solving skills 
  • Efficient time management skills
  • Attention to detail

If you like the idea of being a part of revolutionary international company that accelerates individual career growth, then 'Apply Now'