3 Easy Steps

  • 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

19

April

Rmitonline E-facilitator For Customer Solutions And Value Analytics

Curio Group Pty Ltd, Academy on behalf of Curio Academy - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

Part of the Curio Group Pty Ltd, Academy is a professional education services business.

About Academy

· We provide quality education services to universities, vocational education providers, other higher education providers, and corporate. 

· We are passionate educators who believe in the power expert facilitation to ensure a successful online learning experience.

· We are seeking educators with a passion for online education to work with us on delivering post-graduate level intensive 10-week online course in Customer Solutions and Value Analytics for our Australian client.

Course Description

This course equips you with the domain knowledge and skills required to identify and implement customer value solutions, and continually assess evolving customer needs through data analytics and insights gathering. You will map the entire customer lifecycle, from engagement through to subscription renewal, recognising the evolving needs of the customer at each stage and identifying solutions opportunities. An understanding of the core capabilities (people, process and technologies) that underpin successful solutions delivery will be taught. You will learn how to utilise data to measure key customer performance indicators such as Customer Lifetime Value and Net Promoter Score, and how to identify trends and draw insights from analysis to help grow sustainable value. Key theories and frameworks underpinning this course include customer segmentation, value pool analysis, customer loyalty, data-driven decision making, and business operating models.

Upon successful completion of this course you will be able to:

  • Generate and compare current and desired customer lifecycles to identify customer value opportunities aligned to client business goals.
  • Design and employ innovative customer solutions by evaluating the role of technology and platforms appropriate for an organisation’s context and evolving needs.
  • Formulate and communicate recommendations to grow customer value by critically analysing key customer performance metrics and synthesising insights.

Overview of Learning Activities

This course uses highly structured learning activities to guide your learning process and prepare you for your assessments. The activities are a combination of individual, peer-supported and facilitator-guided activities, and where possible project-led, with opportunities for feedback throughout. 

Authentic and industry-relevant learning is critical to this course and you will be encouraged to critically compare and contrast what is happening in your context and in industry, and to use your insights. 

Social learning is another important component and you are expected to participate in class and group activities, share drafts of work and resources and give and receive peer feedback. You will be expected to work efficiently and effectively with others to achieve outcomes greater than those that you might have achieved alone. 

The learning activities enable you to understand course learning resources and apply that learning to improve your own practice, for example by producing real-world artefacts and engaging in scenarios and case studies.

This course will be delivered online via RMIT Online (in-house).

Must haves

  • At least relevant Master’s degree or PhD degree in Customer Solutions and Value Analytics
  • Substantial work experience, preferably in the related subject matter
  • Significant industry experience
  • High level written and verbal communication skills
  • Strong organisation & planning skills
  • Confidence and resourcefulness in learning new technologies, such as Canvas Learning management System and Collaborate Ultra, Zoom
  • High levels of empathy for the challenges experienced by online students
  • A passion for helping online students succeed both academically and personally

Requirements of the role

  • Delivery of planned academic content
  • Facilitating learning activities and assessment tasks (including e-moderation, assessment and feedback)
  • Marking, processing and submitting assessment results
  • Online facilitators are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

To apply, submit your latest resume (with past experience of teaching online with impressive student evaluation of teaching reports) and a cover letter (max 2 pages) detailing the course you wish to apply for, your industry experience, motivation and ability to undertake the role.

This is an intensive learning experience for the students and the tutor and you will be provided with a great deal of support from Academy and our client in order to deliver a great student experience.

You must be entitled to live and work in Australia (permanent residency), but can be located anywhere in the world. It is online after all!

Melbourne, VIC

Education, Childcare & Training




APPLY

Shortlist Job