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Communications Centre Officer

Edith Cowan University - Joondalup, WA

Education, Childcare & Training
Source: uWorkin


Full Job Description
The Communications Centre is an exciting department at ECU that has multiple teams servicing Future Students, Current students, and Alumni. We are a passionate team and pride ourselves on providing exceptional customer service.

The ECU Communications Centre handles a wide range of enquiries through a variety of channels including inbound and outbound calling, email, online chat, and social media.

We currently have vacancies across both our Future and Current student teams in the Communications Centre:

Our Current Student team handle enquiries from all current students and alumni providing enrolment advice, course advice, system navigation, and overall student support.

Our Future Student team handle enquiries from all future students providing course advice, guidance on admission requirements and entry pathways, and fees and scholarship advice.

What you’ll do:
Deliver exceptional experience in every interaction;

Be diligent in recording interactions and following up with enquiries;

Provide accurate & relevant information in an efficient manner;

Work in an amongst a team of up to 15 staff members;

Meet personal/team qualitative and quantitative targets.

Key Criteria

Have a genuine desire to help students transform their lives through higher education;

Previous experience in Customer Service;

Previous experience in a Contact Centre Environment;

Experience in using multiple enquiry channels (E.g. Social Media, Chats) and CRM’s;

The ability to work on repetitive tasks and keep motivated;

Can-do positive attitude & enthusiasm;

Track record of working to & hitting performance targets.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.
ECU is a smoke free environment.

Benefits & Remuneration
These positions attract remuneration of $66,813 - $71,161 pa plus 17% University superannuation contribution, full time.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities .

Interested applicants are welcome to email Kim Dekker at k.dekker@ecu.edu.au with any queries.

How to Apply
Please upload your resume along with a maximum 1 - 2 pages statement addressing the key criteria above with reference to the position description attached.

Closing Date:
Applications close on Monday 26 April 2021 at 11.30PM (AWST) .


ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.


Joondalup, WA

Education, Childcare & Training


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