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It Service Centre Support Officer

Monash University - Monash, ACT

Education, Childcare & Training
Source: uWorkin


  • Be inspired, every day
  • Take your career in exciting, rewarding directions
  • Be a part of an inclusive, collaborative community
There's a certain feeling you get from working at Monash University. It's the feeling that you're a part of something special. Something significant. And that's because you're not just starting your career, or taking on a bigger challenge. You're making a real contribution - surrounded by energetic, inspiring people who are driven to make a difference as well. Monash is a place where you'll be able to develop your career in exciting, sometimes unexpected ways - putting you in the best possible position for a rewarding future.

The Opportunity

eSolutions is a dynamic and innovative team, with a goal to enable Monash to deliver the best possible academic experience and research outcomes through the provision of high-quality technology and enhanced ICT services.

We are looking for an experienced IT Service Centre Support Officer to join our dynamic and customer-focused team. You will deliver exceptional front-line support to our wide customer base across the University. In doing so, you will combine your finesse in customer service with your exceptional, broad technical knowledge ensuring a positive customer experience at all times!

Working with our highly driven and talented team of Support Officers, your duties will include but not be limited to:
  • Provide face-to-face and phone IT support to various users across the University
  • Ensure advice and customer service is in line with agreed procedures and timelines
  • Provide creative solutions to technical issues ensuring clear and concise communication with the customers
  • Maintain accurate log entries of faults with resolutions and contact details
  • Participate in a variety of team training opportunities whilst also looking for new ways to up-skill yourself
In joining our team, you will get to work with IT professionals passionate about what they do. You will have opportunities to progress your career with a highly supportive management team and be rewarded in affecting positive change through exceptional technical support to our staff and students.

As our new Support Officer, you will have demonstrable experience in a front-line technical support role where you have supported desktop hardware and both standard and customised (in-house) software. You will have experience in a fast moving, customer facing role where you have liaised with both technical and non-technical stakeholders. Strong interpersonal skills combined with effective communication skills is essential for your success in this role.

If you want to make a difference and work with a team of passionate professionals, apply now! To apply, simply submit your CV along with a cover letter. Please refer to “ ”.

This role is a full-time position; however, flexible working arrangements may be negotiated.

At Monash University, we are committed to being a Child Safe organisation. Some positions at the University will require the incumbent to hold a valid Working with Children Check.


Mr Kym Thomas, Service Centre Manager, Service Centre - South West, +61 3 9902 9835.

Monash University