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Student Connect Assistant

Macquarie University - North Ryde, NSW

Education, Childcare & Training
Source: uWorkin



We have multiple casual opportunities available from May 2021


  • Hourly rate: $41.10 per hour + 9.5% super
  • Appointment Types: Various casual opportunities available from May 2021
  • Location: Macquarie University, North Ryde

Student Connect supports students across the different areas of Macquarie University, helping them navigate through everything they may need throughout their entire student lifecycle.

Assistance is provided via a number of contact channels and experiences, from providing guided self-help to detailed face-to-face advising. They also provide support on the phone and email and represent the University at events a cross the C ampus.

As its driving mission , Student Connect exists to ensure timely and accurate service to students in order to increase student engagement and add value to their time at Macquarie.

Student Connect is currently seeking a number of casual Student Connect Assistants.
Positions will be available from May 2021

Y ou r responsibilities include :

  • Provide front line customer service support to students and members of the public over a range of different channels such as by phone, email and face to face.
  • Receive, respond to and/or escalate enquiries from students and staff relating to administration systems, procedures and processes with the aim of providing high quality support and accurate information.
  • Record and update all student interactions ensuring correct procedures are followed to maintain consistency and accuracy in data and reporting .

Selection Criteria
To apply , please submit a cover letter responding to the selection criteria below and upload this along with your CV ( please limit selection criteria responses to no more than 250 words per criteria)

  • Your experience in assisting a range of customer service enquiries
  • How you are able to prioritise work during busy periods
  • Provide an example of a high performing team and what your role was within the team

This position requires a criminal record check

Please note, hours of work will vary during peak periods

Hourly rate: $41.10 per hour + 9.5% super

Appointment Types: Various casual opportunities

Location: Macquarie University, North Ryde

Specific Role Enquiries: Gemma Bennett, Team Leaders Student Connect at screcruitment@mq.edu.au

Applications Close: Monday 5th April 2021 at 11:55PM (AEST)

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

05/04/2021 11:59 PM

Equity & Diversity Statement

At Macquarie University, we are committed to providing a working environment where each individual is valued, respected and supported to progress. Our priority is to ensure culture, policies and processes are truly inclusive and that no-one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Macquarie University’s values of scholarship, empowerment and integrity to apply.

Learn more about our progress towards Equity, Diversity and Inclusion.


North Ryde, NSW

Education, Childcare & Training


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