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Student Case Coordinator

The University of Queensland - St Lucia, QLD

Education, Childcare & Training
Source: uWorkin


Full Job Description
Academic Services Division

The Academic Services Division’s mission is to provide expert information, direction and professional service to support the University’s student and academic activities.

The Academic Services Division (ASD) led by the Academic Registrar, has responsibility for the functions of Academic Policy and Programs; Admissions; Examinations; Student Centres; Student Complaints and Grievance Resolution; Student Fees and Scholarships; Student Progression and Teaching Space Management.

The Student Complaints and Grievance Resolution (SCGR) team assists in the management of student grievances, appeals and misconduct cases.

About This Opportunity

The primary role of the Student Case Coordinator is to oversee and progress investigations to address complaints and allegations of student misconduct in a timely and effective manner; provide high-level advice, including the preparation of briefs and recommendations, for the Academic Registrar and other decision makers; and analyse case data to identify systemic issues, develop solutions and actively promote best practice in complaints management through training and awareness initiatives.

This position is located at our picturesque St Lucia campus, renowned as one of Australia’s most attractive university campuses, and located just 7km from Brisbane’s city centre. Bounded by the Brisbane River on three sides, and with outstanding public transport connections, our 114-hectare site provides a perfect work environment - you can enjoy the best of both worlds: a vibrant campus with the tradition of an established university.

Our Ideal Candidates

The successful appointees will have demonstrated experience in conducting and case managing complex and sensitive grievances and misconduct investigations. They will require excellent written and verbal communication skills, including the ability to prepare investigation reports, submissions and recommendations. They will possess highly effective interpersonal, consultation and conciliation skills, with a proven ability to communicate effectively at all levels within a large and diverse organisation, in sometimes difficult circumstances. They will also need to be adaptable and flexible and be able to work effectively in a team environment.

You must have ongoing unrestricted work rights in Australia to apply for this opportunity.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au

What We Can Offer

This is a full-time, continuing position at HEW level 7.

The full-time equivalent base salary will be in the range $88,763 - $96,783 per annum, plus super of 17%. The total FTE package will be in the range $103,852 - $113,236.

You will be able to take advantage of UQ Sport Facilities, salary sacrificing options, on-campus childcare, discounted private health insurance, cheap parking, development programs and many other benefits.

For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021.


To discuss this role please contact Maree Lee on +61 7 336 54759 or m.lee17@uq.edu.au

St Lucia, QLD

Education, Childcare & Training


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