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April

Student Services Adviser

Endeavour College of Natural Health / FIAFitnation - Mungindi, QLD

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

Full Job Description
The opportunity
Due to a promotion within the team we now have an opportunity for a Student Services Adviser to join our Gold Coast team. In this role you will provide exceptional frontline service for students and be the first point of contact for student queries via phone, email and in person on campus. You will facilitate engagement and enhance the experience of the student journey.

You will achieve this by:
Actively participating in student orientation and engagement activities on campus to support a seamless student experience, including attending social events, orientation, graduations, etc.
Providing exceptional customer service to students through friendly, informative and timely responses to student enquiries, supporting a solution focused approach.
Proactively follow up with students and relevant stakeholders so enquiries are addressed appropriately and escalate complex / high risk / ongoing issues in a timely manner.
Proactively assist in support activities and event management on campus including student registrations to ensure each activity is clearly communicated to maximise student’s engagement.
Processing applications and all administrative documentation in support to resolve a student’s query.

This role is based at our Gold Coast campus and is being offered on a permanent, full time basis.

About you
You are motivated by providing exceptional service to support and enhance student service. You are a team player and seek to collaborate with your colleagues to provide a positive and seamless customer experience. Using your communication skills and customer service focus, you aim to provide a positive customer experience.

The following skills, experience and qualifications will support your success in this role:

Degree level qualification is highly desirable, to give you that firsthand experience that you can draw on when supporting our students.
Customer service experience in a fast-paced professional environment.
Strong administration skills.
Intermediate to advanced skills across Microsoft Office suite
Experience in using CRM systems.
Experience in Higher Education (a nice to have).

About us
At Endeavour College of Natural Health, we are committed to the future and success of natural health. We are the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia.

Endeavour is at the forefront of education in the natural health sector, with highly experienced lecturers, cutting edge curricula; and Australia's largest choice of natural health degrees.

As the leader in natural health education, we are proud to produce the experts that keep the world well.

How to apply
Interested applicants are invited to submit a cover letter and resume which demonstrates an ability to deliver on the responsibilities for the role. Applications close Wednesday 14 April at 4pm AEST.

Endeavour welcomes the rich diversity of our community and strives to be inclusive for all. As an equal opportunity employer, we promote social inclusion and encourage applications from Aboriginal and Torres Strait Islander people and the LGBT+ community. Endeavour acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land on which we live and work.

Endeavour College of Natural Health reserves the right to commence screening and interviews as soon as suitable candidates are identified, so please do not delay with your application.

Mungindi, QLD

Education, Childcare & Training




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