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Program Manager

Australian Institute of Management - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin


Australian Institute of Management is a respected training provider and thought-leader on current developments, emerging trends and critical issues in the Australian leadership industry. 

We currently offer more than 70 short courses in management and professional development, as well as a range of nationally recognised qualifications. 

We are currently recruiting a program manager to be responsible for student engagement, progression, retention and completion rates of allocated student cohorts.

You will act as a point of contact for allocated trainers and assessors, overseeing the delivery of a range of webinars, assessment workshops and grading of assessments. 

Key Tasks

Training and Assessing:

  • Deliver monthly webinars to enhance the learning experience and progression of students throughout their courses
  • Deliver scheduled assessment workshops
  • Explain assessment task requirements and assist students in the preparation of their assessments in accordance with the relevant Training Package, marking guide, and AIM assessment policies and procedure
  • Grade all submitted assessment items within 21 days
  • Provide articulate and constructive written feedback to students regarding outcomes of assessments
  • Assess RPL applications within the agreed SLA

Student Engagement and Coaching Tasks: 

  • The active engagement of students throughout their learning lifecycle. 
  • Act as a point of contact for student and respond to any queries within 24-48 hours

Manage Student data entry, reporting and validation:

This role is responsible for ensuring the correct entry and management of data for all aspects of students’ academic enrolments on the AIM College systems.

  • All data entered in Salesforce accurately to ensure compliance with the National Code of Practice 2007
  • Monitor student progression and implement processes to enhance completion rates as required
  • Contribute to a validation and moderation schedule of course content

Retention and Completion

  • Responsible for progression, retention and completion aligned to KPI’s
  • Providing reports as required for governance committees in consultation with Head of Academic Delivery

Competencies Required for the Position: 

  • Relevant vocational qualification at AQF level being assessed
  • TAE40116 Certificate IV or above or equivalent or Bachelor of Education
  • Evidence of participation in relevant industry training and activity related to Education and Training
  • Demonstrated training and assessment experience in the VET sector (min 3 years)
  • Demonstrated vocational experience and currency in relevant industry
  • Knowledge of VET systems mandatory, including a strong and successful background in coaching, mentoring and assessing students.
  • Knowledge of the Australian Qualifications Framework (AQF); Australian Quality Training Framework (AQTF), and RPL assessment methodology and the standards for RTO’s 2015

The Culture 

We're all about connecting people and organisations with learning. AIM's culture is at the heart of our success, and is underpinned by the core purpose and behaviours that are an integral part of our organisational DNA.


Melbourne, VIC

Education, Childcare & Training


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