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Training And Development Officer

State Government of Victoria - Melbourne, VIC

HR & Recruitment
Source: uWorkin


Application Closes: 5 April 2021

Role: Training and Development Officer

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street /Work from home

Position Summary:

The Training and Development Officer role will be responsible for the strategy, design and implementation of the training and development framework for our COVID 19 Public Health Contact Center Operations teams.

The role will be to develop/source and implement learning solutions, assessment strategies and resources to optimize learning efficiency and effectiveness across the citizen facing teams across COVID 19 Public Health Contact Center Operations.


  • Work collaboratively with a wider leadership team to ensure the development and success of our customer operations teams in both their initial onboarding and ongoing development.
  • Facilitate engaging and effective training and info sessions.
  • Develop, implement and evaluate learning programs and training plans.
  • You will lead a team of Trainers and Evaluate options to improve the quality and efficiency of training.
  • Develop training material, facilitations guides, online content and "Train the Trainer" materials to deliver training programs as appropriate.
  • Ensure key stakeholders are informed of the status of training, including implementation, updates and changes.
  • Manage our LMS and e-learning platform, designing digital learning solutions as appropriate and overseeing management of training records.
  • Use assessments and feedback channels to drive continuous learning improvement.
  • Review the existing training model and create organised roadmaps of future training schedules.
  • Conduct training needs analyses.
  • Onboard new starters and deliver the induction process.
  • Provide monthly reports on training priorities and training hours.
  • Drive a positive learning culture.
  • Strong leadership and interpersonal skills with demonstrated success in influencing senior stakeholders and leading cross functional activities.

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the

Click 'Apply Now' to submit your interest in this position.

State Government of Victoria