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Student And Family Support Officer

Department of Education, Northern Territory Govern... - Winnellie, NT

Education, Childcare & Training
Source: uWorkin


Information for applicants

Applications must be limited to a one-page summary sheet and detailed resume-.

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all diversity groups to apply for vacancies. For more information about applying for this position and the merit process, go to the OCPE website.

Under the agency’s Special Measures Recruitment Plan eligible Aboriginal and Torres Strait Islander (Aboriginal) applicants will be granted priority consideration for this vacancy. For more information on Special Measures, go to the OCPE website.

Primary objective

Student and Family Support Officers provide high level support and case management to all remote students who are, or have transitioned to boarding schools that are located in the Northern Territory and interstate. Ongoing support and advocacy are provided to remote boarding students and their families to enable them to successfully complete an appropriate secondary educational pathway.

Context statement

The Transition Support Unit is a major initiative of the Department of Education Indigenous Education Strategy 2015-2024. It is responsible for the provision of support services for very remote Indigenous students with educational options and transition to secondary school pathways. Transition Support Teams operate across the Territory to support students and parents with the transition to and pathway through secondary schooling in urban and regional schools.

Key duties and responsibilities

1. Provide ‘wrap around’ case management, monitoring and tracking of a client caseload of secondary students who are boarding

2. The provision of logistical support for students and their families travelling to and from their boarding provider. This would include meeting flights, buses and transporting on occasions.

3. Understand and proficiently use case management systems

4. Monitor and regularly report on client outcomes

5. Establish and manage positive working relationships with key staff at boarding/residential facilities

6. Undertake key liaison with schools and stakeholders across systems and sectors in all states and territories

7. Assist with Abstudy and boarding enrolment applications

8. Work with students and families to assist them to engage with their boarding provider. This would include orientation and induction at a new school.

9. Regular travel to and from very remote communities.

Selection criteria


1. Demonstrated well developed knowledge and experience of youth service providers, particularly in very remote Indigenous communities and the challenges that they face transitioning to boarding school.

2. Demonstrated well developed knowledge of and experience in youth work/counselling/social science and case management.

3. Demonstrated communication skills (both oral and written), interpersonal skills, and ability to work within a small team.

4. Demonstrated ability to work with students at a distance, physically isolated from their families and communities, including utilising contemporary communication technology

5. Ability to interact effectively with people from diverse cultural backgrounds and maintain effective relationships in cross cultural contexts, in particular remote and very remote communities, and students boarding in residential facilities without direct family and community support.

6. Ability and willingness to travel to and from remote and very remote communities as required in light aircraft or 4WD for up to 40 weeks per year, sometimes at short notice, and often to stay overnight for several days at a time.


1. Relevant Tertiary qualification (e.g. Social Work, Youth Work, Teaching).

Further information

Applicants are expected to have a current working with children clearance notice (Ochre Card), and a current driver’s licence.

Approved: Tuesday, 14 November 2017 Tony Considine, GM Engagement & Partnerships

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Winnellie, NT

Education, Childcare & Training


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