With over 1.1 million members RAC is one of WA's most iconic and trusted brands. We're committed to building a better WA, a safer, sustainable and connected future for Western Australians. This will create greater value for our members and deliver on our purpose to be “The driving force for a better WA” by 2030.

Joining the Sales & Member Service business, this role will deliver learning and development training and processes aligned to enabling our our business plan.

What will you be doing?

RAC'S Sales & Member Service (S&MS) contact centres operate 7 days a week to support our members, understand their needs & provide information on a range of products & services, policy benefits, cover and quotes.

As Learning and Development Coordinator you will responsible for:

• Preparing and planning the on-boarding of new members to Sales & Member Service.
• Scheduling and booking learning and development resources and activities.
• Ensuring learning materials are aligned to RAC policies and procedures and applicable legislation.
• Continually evaluating, developing and modifying training courses to meet business needs.
• Conducting regular training sessions to ensure competence both in the controlled classroom type environment and in relation to the workplace

What are we looking for?

As a member-based organisation alignment to our values is essential, in addition too;

Typical experience

• Experience in customer service position in a sales environment.
• Previous training and assessment delivery.
• Certificate IV in Training and Assessment is desirable.

Please note: We are looking to appoint a suitable candidate immediately. Interviews will commence prior to the closing date. We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice. Applications close Tuesday, 6th April 2021 @ 5.00pm.

What can we offer you?

• A competitive base salary plus superannuation
• Professional career development and training
• Generous discounts on home, contents and car insurance, plus free roadside assistance
• Member benefits and opportunity to join a very active Social Club
• In-house Health and Wellness programs and Platinum WorkSafe Certification

About RAC
For more than 115 years, RAC has been giving back to WA. As a membership organisation, we're able to reinvest our profits to serve more than one million members and the wider WA community.

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.

RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact .

Advertised: 24 Mar 2021 W. Australia Standard Time
Applications close: 06 Apr 2021 W. Australia Standard Time

RAC