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Experience Specialist

Monash University - Mulgrave, VIC

Education, Childcare & Training
Source: uWorkin


  • Be part of the Marketing and Communications evolution
  • Innovative and progressive team
  • Achieve at a world top 100 university
There's a certain feeling you get from working at Monash University. It's the feeling that you're a part of something special. Something significant. So if you're looking for the next chapter in your career, it's here. You'll be given the opportunity to challenge yourself, build on your skills, and make a significant contribution to a workplace that's filled with energetic and inspiring people. Talent thrives here - and so do truly satisfying careers.

The Strategic Marketing and Communications Division are leaders of the pack and challengers of the rules when we know things can be done better. We are brave enough to ask the tough questions and challenge the norm, continually learning and developing our skills, able to reach out to our peers for support when we need it. We nurture the marketing and communications presence for one of the world's leading Universities, inspiring others to #changeit every day!

The Opportunity

The marketing Experience Specialist is a cross functional role, part of the wider CX team that is fundamental in bringing the 'With Monash' ethos to life and ensures the delivery of improved audience experiences through communications. You will be dedicated to advocating our audiences throughout their respective journeys.

This position requires someone that puts design thinking at the forefront of everything they do, setting a high bar for the sector by ensuring every person who interacts with Monash has a positive individual experience whether that be physical, virtual or digital.

The successful candidate will be responsible for developing and executing experience solutions by employing a broad array of user centered design methods, identify new innovative opportunities that deliver to SMCs Vision and Strategy through leadership and inspiring future thinking. You will be heavily involved in leveraging data analysis, market research, and competitive analysis to define design strategy and create an environment of continuous improvement.

To be successful for this role, you will have extensive experience and understanding of the foundations of User Experience and customer experience methodology and implementations, including provision of expert, strategic advice, leadership and consulting at the highest level.

This is a fantastic opportunity if you enjoy working in a challenging environment, building strong relationships and promoting brand and reputational awareness. If this is you, and you would enjoy working in a collaborative team of professional staff, we strongly encourage you to apply now.

This role is a full-time position; however flexible-working arrangements may be negotiated.

To apply for this exciting opportunity, simply submit your CV along with a cover letter (maximum two pages) addressing your suitability to this position. Key Selection Criteria responses are not required. Please refer to “ ”.

At Monash University, we are committed to being a Child Safe organisation. Some positions at the University may require the incumbent to hold a valid Working with Children Check.


Mr Marco Delgado, Group Manager, Marketing Experience, Strategic Marketing and Communications Office, +61 03 9903 1109

Monash University

Mulgrave, VIC

Education, Childcare & Training


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