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March

Administration Officer, Oodgeroo Unit, Administrative Divisi...

Queensland University of Technology - Brisbane City, QLD

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

The Performance Support Assistant is
responsible for the provision of telephone
and face-to-face assistance to prospective
and current students, staff and the public
as well as ancillary support for the day-today
activities of the Oodgeroo Unit. The role
covers the full range of reception and
administrative duties.

The position contributes to the Oodgeroo
Unit in other ways, for example, by assisting to
organise student orientations and/or
educational events.

This position reports to the Senior Performance
Coordinator for supervision, workload
management and for Performance Planning
and Review (PPR).

Key responsibilities include:

Provide a professional reception service for
telephone enquiries and visitors to the
Oodgeroo Unit office including responding
to all routine inquiries in a timely manner
and seeking further advice on more
complex inquiries as required.

Provide administrative support with team
projects and community engagement
activities, including making appointments,
assistance with word processing, records
management and filing, drafting agendas
and minutes, photocopying and mail outs,
receiving and distributing mail and faxes,

and being responsible for the car bookings
and vehicle running sheets for Oodgeroo
unit cars.

Maintain stationery and general office
supplies, liaising as necessary with
Oodgeroo staff with credit card and
purchasing responsibilities.

Assist with event management activities
with Indigenous community organisations,
schools and other external clients of the
University, including organising venues and
equipment, catering, invitations and
attendance lists, and providing those lists to
the purchaser of catering to ensure
compliance with QUT obligations for
reconciling catering purchases.

Assist staff, students and tutors in bookings
for one-to-one and group supplementary
tuition sessions, managing the front-of
house self-help and waiting areas and
promoting programs and activities across
the campus.

Supervise and provide routine assistance
and support to Aboriginal and Torres Strait
Islander students using the Oodgeroo Unit’s
computing, printing, photocopying, kitchen
and meeting facilities and keep those
facilities in good order.

Provide back-up receptionist support to the
Oodgeroo Unit Gardens Point campus as
required.

Compliance with health and safety policies,
procedures, hazard reporting and safe work
practices.


Type of appointment

This position will be offered on a fixed-term
contract to 2 July 2021.

Location

Kelvin Grove campus.

Selection Criteria

1. Education, training and/or relevant
experience equivalent to the completion of
an associate diploma qualification in
conjunction with subsequent relevant work
experience.

2. Proven success in providing high quality
front-line customer services to a diverse
customer base.

3. Demonstrated digital literacy including the
ability to use large corporate systems to
input, access, extract and interpret data.

4. Demonstrated ability to apply reasoning,
judgement and analytical skills in resolving
routine issues.



5. Demonstrated ability to connect, collaborate
and communicate with staff, students and
stakeholders in a team-based environment
to achieve quality outcomes.


Remuneration and Benefits

The classification for this position is Higher
Education Worker Level 4 (HEW4) which has
an annual remuneration range of $73,283 to
$77,098 pa. Which is inclusive of an annual
salary range of $62,453 to $65,705 pa and
9.5% superannuation.

In July 2020 QUT staff voted in favour of a
variation to its Enterprise Agreements. The
variations were approved by the Fair Work
Commission in August 2020.

The variation impacts leave loading (for new
staff no loading will be paid or accrued during
the period the variation is in effect), salary
increases (the salary increase which was due
to occur in the first full pay period of December
2020 has been deferred until the first full pay
period of December 2021) and superannuation
(superannuation will be paid to staff as though
the salary increase which would have been
paid in December 2020 has taken effect and,
subject to the rules of the superannuation fund,
a defined benefit member will continue to make
contributions in alignment with the contributions
made by the University). A link to the variation
is here.

Beyond personal and professional fulfilment, a
career at QUT brings a broad range of tangible
benefits. With competitive remuneration
including superannuation, the University offers
real and generous benefits.

QUT is a high quality and flexible organisation
that is proud of its excellent employment
conditions which include but are not limited to:

Reduced working year scheme

Parental leave provisions

Study support encompassing leave and
financial assistance

Comprehensive professional development

Salary Packaging

Further benefits can be found at the Life at
QUT page.






Information for applicants

Aboriginal Australians and Torres Strait
Islander people. For this position it is a genuine
occupational requirement that it be filled by an
Aboriginal or Torres Strait Islander person as
permitted by and arguable under sections 25,
104 and 105 of the Queensland Anti-
Discrimination Act (1991).

This position has been identified by QUT as
being engaged in child related
employment. Appointment to this position is
therefore subject to the provisions of the
Working with Children (Risk Management and
Screening) Act 2000. The appointee will be
required to undergo a ‘Working with Children
Check’ which will assess their suitability to
work with children (defined as anyone under
18 years of age) based on his or her criminal
history.

For further information about the position,
please contact Debra Palmer, Senior
Performance Coordinator, on (07) 3138 1548;
or for further information about working at
QUT contact Human Resources on
(07) 3138 4104.

Candidates who are interested in the position
are encouraged to apply even though they
may feel they are not strong on individual
selection criteria.

In assessing merit, the panel will take into
consideration “performance or achievement
relative to opportunity”. We recognise that
many staff today have a range of personal
circumstances, and career histories that
challenge traditional ideas of a staff
member. This may mean, for example,
prioritising the quality of achievement rather
than the quantity, as considerations of part-
time employment, career interruptions and
significant periods of leave are taken into
account when assessing performance or
achievement.

How to Apply

For further information and to apply, please
visit www.qut.edu.au/careers for reference
number 21339.

When applying for this position we encourage
you to upload your response to the selection
criteria.

Applications close 31 March 2021

Brisbane City, QLD

Education, Childcare & Training




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