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22

March

Student Dispute Resolutions Specialist

people2people - Sydney, NSW

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

The Company:

This training organisation is passionate about

delivering training to students nationwide providing first class customer

service and recognised as the leading and most innovative learning partner.

Located on the North Shore they are looking for a Student Dispute Resolutions

Specialist to join their high-energy team.

The Role:

  • Investigate student complaints, appeal requests, and identify

opportunities for continuous improvement

  • Deliver exceptional customer experience to students via email, phone

  • Maintain expert knowledge of policies and procedures, to provide high quality experience to students and external partners

  • Provide accurate information to resolve student queries and maintain relevant records

  • General administration duties


Skills & Experience:

  • Previous experience handling complex customer queries and

complaints

  • Excellent customer service and relationship management skills

  • Effective problem-solving skills and the ability to empathise.

  • Understanding of vocational & higher education industry, Desirable


Benefits:

  • Immediate start available

  • Work as part of a collaborative and supportive team

  • Social work environment

  • Casual dress code

  • Big focus on a positive and enjoyable company culture!

Please APPLY TODAY through the appropriate link. For any questions, please call Jade Evans on (02) 8270 9707.