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Probe - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin


At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are looking for a training all-rounder to get our contact centre staff grounded in all the knowledge they require to succeed in a brand new centre.

Key Details:

  • Commencing ASAP
  • Full-Time role
  • Located at our LaTrobe St head office (the role may have a WFH aspect initially but this may change to the CBD office location based on government advice)
  • The successful candidate will be required to undergo a Background Check including a National Police Check.
  • Applications Close 5pm Friday 26th February 2021
Key Responsibilities:
  • Deliver engaging, contextualised, and memorable training
  • Quality control on existing and new training content, restructuring existing content in a meaningful and deliverable way, and providing feedback on fit for purpose
  • Facilitate modular training for identified skill gaps
  • Communicate with the Centre Manager and Leadership team around opportunities for improvement in speed to competency, ongoing agent performance and centre performance
  • Be a culture champion within our business and embody the Probe values
Key Skills and Qualifications:
  • Training facilitation and people development experience
  • Certificate IV in TAE or relevant tertiary qualification in Education / Training
  • Experience in Contact Centres highly desirable
  • Experience delivering training in a variety of ways including Face to Face, online modules, videos, webinars and practical workshops for both Hard and Soft skills
  • Experience dealing directly with clients
  • High-level written and oral communication skills
  • High-level attention to detail and time management skills
  • Ability to analyse data and suggest methods of improvement
If you are a training superstar looking to grow your career in a growing organisation apply now.

We're looking for passionate people to join the Probe family.

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

Apply now to be considered!

Please note that while this role may have a work from home aspect intially, this may be subject to change to an in-office role within the Melbourne CBD pending government updates.

Due to the current climate, we are receiving a high volume of applications. Regardless, we promise to provide you with an outcome on your application. We want to know who you are beyond your CV. If shortlisted, you will be contacted via email to complete an online interview. We encourage you to keep an eye on your emails including your junk and spam folders.


Melbourne, VIC

Education, Childcare & Training


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