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Digital Customer Engagement Officer

Charles Darwin University - Casuarina, NT

Education, Childcare & Training
Source: uWorkin


  • Extended annual leave
Continuing, full time appointment (multiple positions available)
Professional Level 6 Salary $78,110 to $83,249 pa
Plus 17% superannuation and 6 weeks leave
Casuarina Campus, Northern Territory

Support the delivery of direct digital marketing campaigns and provide CRM system user support and training in this exciting role.

We are a new world university. Like our namesake, Charles Darwin, we think differently. We innovate, embrace change, challenge conventions and look for better ways. We’re not about tradition or legacy, privilege or exclusivity. We cannot build a new world without diversity of thought, so we bring together people with unique perspectives in an inclusive and supporting learning environment to help them connect, discover and grow. This is the CDU difference.

As a Digital Customer Engagement Officer, you will support the University’s CRM system (Oracle Service Cloud) and Marketing Automation system (Marketo) to enable quality interactions and better meet the communication needs of prospective and current students.

In addition, you will be responsible for the development and maintenance of systems, training of users and producing relevant systems reports, requiring technical proficiency in CRM systems and platforms, strong analytical skills, confidence and effective communication skills to deliver training across varied stakeholder groups.

Completion of a degree qualification communications, marketing or information technology (or related fields) with subsequent relevant work experience in the areas of customer relationship management / campaign management (or equivalent combination of relevant training/education and experience) is essential as is a proven track record of designing successful strategies. Knowledge of, or experience with HTML and CSS will be highly regarded.

To view the responsibilities of the role please click on the: Position Profile

All applications must be received online via the ‘apply’ button and should include a resume and a cover letter outlining your suitability for the position.

For a confidential discussion please contact Shannon Holborn on 08 8946 6858 or email shannon.holborn@cdu.edu.au

Charles Darwin University values inclusion and diversity in the workplace and aims to achieve a workforce that is representative of the community it serves. We encourage applications from Australian Aboriginal and Torres Strait Islander peoples.

Any suitably experienced/qualified internal CDU redeployees will be given priority consideration for this role.

Applications Close: Tuesday 23 February 2021

Casuarina, NT

Education, Childcare & Training


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