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Student Resolutions Officer

Kaplan - Sydney, NSW

Education, Childcare & Training
Source: uWorkin


  • 26 days' annual leave, including 1 for your birthday
  • Split your working-week between home and office
  • Role can be based in either Sydney or Brisbane


Manage a caseload of students requiring support due to extenuating personal circumstances, such as a disability or a health condition.

Report to the Student Resolutions Manager and work in a team of 4.

  • Resolve complex student enquiries and complaints
  • Identify and manage at-risk students through analysis and strategy
  • Provide support to students identified as not making satisfactory progress
  • Provide support to students to ensure academic success

  • Minimum 2 years’ experience handling complex customer queries and complaints
  • Proven customer service and relationship management skills
  • Ability to manage high volume workload in a fast-paced environment
  • Understanding of vocational & higher education industry, Desirable

Kaplan Professional

Kaplan Professional is Australia’s major provider of financial planning, real estate, mortgage broking, insurance & leadership online higher education, vocational education and corporate courses and programs.

Kaplan is one of the World’s leading providers of lifelong education. In Australia we’ve 6 businesses, which employ around 1000 people in a range of professional & academic roles.

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