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Traineeship - Certificate Iii Information Technology (21-014)

SMGT - Mildura, VIC

Education, Childcare & Training
Source: uWorkin




The purpose of this role is to assist the ICT Support Officer in all functions related to the ongoing maintenance of the organisations ICT systems and support of the ICT Help Desk.

The role will be required to assist in the ongoing operation of technologies, infrastructure and services that underpin the user experience in the application of the organisation’s ICT systems and software.

To assist with ICT Cybersecurity compliance as defined by the Department of Health and Human Services.

Support the operation of the ICT Help Desk to manage and resolve staff ICT requests in a timely manner, functioning as part of the Systems team under the direction of the ICT Support Officer to ensure systems and services meet the needs of staff.

Communicate with staff, ensuring their interactions with the Systems Department meet their expectations


Willingness to undertake Certificate III in Information, Digital Media and Technology - or in progress
A high level of computer hardware and software knowledge
Demonstrate excellent interpersonal and communication skills, shows initiative in daily tasks
Ability to work with minimal supervision, individually and in a team with a strong goal focus
Demonstrated and experience in providing technical advice in hardware and software applications


Understanding of the health industry and how technology is used to improve health outcomes


Ensure Help Desk requests are prioritised and actioned in a timely manner
Assist in the management and use of hardware including desktops, notebooks, tablets, smart phones, printers, video conferencing equipment and phones systems
Assist with the maintenance of accurate asset records of all ICT equipment
Installation and relocation of ICT systems
Provide one-to-one training in the use of ICT equipment and assist with the development and review of operation and procedure manuals
This position reports to the Manager - Health Informatics

This is a full time position working 38 hours per week.

Applications close on Monday the 22nd February 2021.

If you have any further queries on this position, please contact Shannon on 0428 55 29 26.


Group Training Companies are community based organisations who aim to maximise employment opportunities and quality of training for local people and local employers.

Sunraysia and Murray Group Training (SMGT) started in 1983 and initially dealt with apprenticeships only. SMGT is now involved in a range of employment and training programs however apprenticeships and traineeships remain a core activity.

The name 'Group Training' is derived from the concept of a co-ordinated group of employers collectively providing employment and training.


An Apprenticeship (traineeship) is a training program whereby a person is trained in an occupation by means of on-the-job training in the workplace and sometimes off-the-job training at a TAFE college or other registered training provider.

The Vocational Education and Training Act 1990 requires that a Training Agreement be signed at the beginning of a Apprenticeship. The employer then provides employment for the term of the agreement and teaches the occupation including sending the Apprentice to approved off-the-job training (if the training cannot be completed entirely on-the-job). The Apprentice is required to work diligently to achieve the required competencies and must do everything the employer lawfully asks her or him to do.

Level 2 Apprenticeships commence with a one month probation period designed to allow both parties to be certain about the arrangement. If the training is at Level 3 or the Apprenticeship is part-time then a probationary period of three months applies.


Group Apprenticeships is where a group of Host Employers, under the auspices of a Group Training Company, have involvement (short or long term) in the training of Apprentices. Generally, a Apprentice will stay with the one Host Employer for the term of the Apprenticeship, however, the Group Apprenticeships arrangement gives the Apprentice and the Host Employer the security that if employment cannot be guaranteed for the entire twelve months that the Apprentice can be swapped to another Host Employer whilst still remaining an employee of Sunraysia & Murray Group Training. Terms and conditions of employment for Group Apprenticeships are no different to other Apprentices.


Whilst there are proven benefits in gaining experience with different employers, this arrangement makes specific demands on Apprentices and SMGT seeks only those who best display desired qualities.

Applicants must have a mature outlook and be flexible and adaptive to different work environments. Evidence of knowledge of the chosen occupation gained through work experience and/or research is essential.

In all activities successful applicants will be able to demonstrate a responsible and determined nature in regard to themselves and others working with or around them.

Mildura, VIC

Education, Childcare & Training


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