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Internet Resource Analyst

APNIC - South Brisbane, QLD

Education, Childcare & Training
Source: uWorkin


The Opportunity

We currently have an opportunity for a customer service guru with a passion to learn about how the Internet works to join the APNIC team as an Internet Resource Analyst. The mission of the role is to engage with and delight our Members whilst providing critical services related to Internet numbers (IP Addresses and AS Numbers). These critical services support the development and growth of the Internet in the Asia Pacific region.

The role forms part of APNIC’s East Asia sub regional team and on a typical day you will engage with our Members via email, chat and phone to:

  • Evaluate Internet Number Resource applications and delegate accordingly
  • Maintain the accuracy of APNIC Public Whois Database
  • Help APNIC members manage their existing IP address allocations
  • Guide new Members through the membership application process
  • Assist with their queries related to our other products and services

The role is being offered on a casual contract (Mon-Fri 37.5 hours per week) and would be well suited to someone with either work experience in and/or a tertiary qualification in IT and previous customer service experience. Due to the sub regional focus of the role, you will be required to work shifts (9am-5.30pm or 12.30pm-9pm).

About You

To be successful in the role your background should include:

  • IT Knowledge with a curiosity to learn about how Internet addressing works
  • Previous experience working in a customer support role, preferably in an IT Help Desk setting
  • A passion for delivering superior customer service / experience
  • Excellent oral and written communication skills
  • Ability to speak an East Asian language
  • Fluency using the Microsoft Office Suite and ticketing systems

It would also be nice if your background included:

  • Previous work experience in the Asia Pacific region

APNIC offers the successful the candidate opportunities to attend relevant conferences and trainings for continuing professional development, access to online learning e.g. LinkedIn Learning and modern, multicultural work environment.

Who are we and what do we do?

As the Regional Internet Registry for the Asia Pacific, we work for the good of the Internet and the 4.5 billion people who use it across the region. We're a Not-For-Profit and are responsible for overseeing the distribution of IP addresses – and wider Internet addressing services - to governments, organisations and individuals. We also provide support to our membership of more than 8,000 and the wider Internet community.

Why is this so important?

The people who created the Internet decided right from the start that it should be a public resource and that it needs to be managed and shared in a fair way. We help make that happen. By managing fair access to IP addresses, and delivering support and guidance to those who are using them, we enable and promote an open and equal Internet in Asia Pacific and beyond.

Applications Close 5pm on 26 February 2021.

If you have an enquiry about the above advertised position please email
hr@apnic.NET with a subject title 'Internet Resource Analyst Enquiry'.

South Brisbane, QLD

Education, Childcare & Training


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