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Scrum Master - Student Engagement

RMIT University - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin


  • Full-time, 6 month Fixed Term Contract initially
  • Salary Level HEW 9 + 17% Superannuation and Flexible Working Arrangements
  • Based at the City campus, but may be required to work and/or be based at other campuses of the University

About Us

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.


Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About the Group

The newly formed Experience Organisation in RMIT, part of the Operations portfolio, is established to create great experiences and journeys for our Students, Researchers and Industry Partners. A key component of these journeys and experiences is delivered via our digital platforms. The digital experiences however need to seamlessly integrate with on campus or staff assisted activities of our Students, Researchers and Industry Partners.

Digital enablement and digital transformation are of increasing importance to the research, teaching and learning life of a university, particularly a ‘global university of technology and design’ like RMIT. Best in breed digital capabilities where established as part of the RMIT 2020 strategy. Within the context of the new 5-year strategic plans, these digital capabilities need further maturing to support:

Best in class digital student experience – transform the student experience and underpin the digital strategy.Accelerate RMIT’s digital transformation – With the impacts of COVID-19 on the education eco-system, increased need and demand is emerging to respond or create optimise education products and experiences.Experience based and Agile delivery organisation – Integrated business and technology teams delivering and optimising end to end journeys for our audiences.Data to fuel differentiation & decisions – Ensure quality data and integrated systems are available to support data-based decision making, and enable personalised and contextualised services.Simple but secure system foundations – Ensure foundation technology is simplified, free of duplication, and secure.

The Experience Organisation has an essential role to play in realising these goals.

About You

Working as part of the Student Experience – University Lifecycle team, you will be responsible for leading the student and customer experience team for services delivered within Student Experience. You will be responsible for using technology to enhance the student life and learning experience at RMIT and leading research and innovation by adopting new technologies to deliver simple, easy to use services and systems.

The Student Experience team will deliver innovative technology solutions that will enable digital Learning, Teaching and Research capabilities providing functionality that provides a best in class digital experience.

Working with stakeholders and project managers, you will manage the responsibilities and impediments to ensure successful delivery. You will also help manage realistic outcomes for the business while maintaining high standard of continuous improvement and meeting delivery goals committed.

This position and team workings parallel to the Digital Learning Experience squad, focusing on project, enhancements and discovery work for anything in the Learning and Teaching ecosystem not covered by Canvas and canvas integrations.

To be successful in this position, you’ll have the following key skills:?

  • Proven experience in leading teams and ensuring clear priority of work for the team.
  • Experience in working directly with a distributed stakeholder group, running prioritisation meetings and ensuring ongoing visibility of progress and capacity.
  • Proven experience in being resourceful and entrepreneurial (in approach to problem solving).
  • Experience in working in a distributed squad setup.
  • Experience working across a dynamic portfolio at various levels of scale.
  • Analytical and critical thinker with good experience with facilitation, situational awareness, conflict resolution and continuous improvement.
  • Strong technical aptitude and experience leading teams in delivering quality software.

This position is know as Student Experience Team Lead internally.

Note: Appointment to this position is subject to passing a Working with Children check.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link.

For further information about this position, please see Position Description below or contact Saurav Banerjee via email [email protected]

HEW 9 - Student Experience Team Lead (PD).pdf

*** Please note, virtual interviews will be held from 11th January 2021.

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RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Trans and Gender Diverse applicants

Inclusion is at the durrung (or heart) of who we are. We aim to create an environment where staff and students who identify as trans and gender diverse feel supported to succeed and belong.

We recognise the challenges faced by the trans and gender diverse community when applying for a new role.

At RMIT, we aim to support you from the start. Our Talent Acquisition team are active members of the RMIT Ally network.

For enquires or support through the application, recruitment and onboarding process, applicants who identify as trans or gender diverse are invited to contact Mat Lewis at [email protected]

LGBTI Jobs is Australia’s national job board dedicated to assisting Lesbian, Gay, Transgender, Transexual graduates and jobseekers connect with organisations actively engaged in LGBTI inclusion initiatives.

Melbourne, VIC

Education, Childcare & Training


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