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Policy Officer

Study Group - Sydney, NSW

Source: uWorkin


About Study Group

Our vision is to create a better world through education. Our mission is to be the leading provider of international education, driving success for our students and partners. We believe in a better world through education, and work with university teams who are as motivated as us to drive student success.

We will achieve this with highly engaged teams who will learn and grow at work so we drive student success, operational excellence and growth together, as one team.

The ‘Study Group Way’ provides five guiding principles to bring our strategy to life in our day-to-day work – student success, compliance focus, outside-in thinking, data-driven processes and insights and performance culture.

Job Purpose:

The Policy Officer is a member of the Governance, Policy & Risk team, reporting directly to the Governance, Policy & Risk Manager. The Policy Officer systematically researches and documents content requirements for policies and procedures for Study Group’s operations in Australia and New Zealand. The Policy Officer partners and consults with stakeholders in the business to understand current processes, identify any changes required to maintain regulatory compliance, discuss best practice and capture the agreed approach. The Policy Officer drafts clear, concise and pragmatic policies, procedures and associated documents.

The Policy Officer completes policy drafting activities on time and to a high standard, taking action to ensure drafts are progressed, finalised, approved and implemented.

Key Responsibilities:


  • Researching and documenting regulatory, best practice and operational content requirements for policies, procedures and associated documents
  • Partnering with stakeholders to research current processes and identify any changes required to maintain regulatory compliance or achieve best practice
  • Agreeing a pragmatic approach with stakeholders
  • Capturing the agreed approach by drafting clear, concise and pragmatic documents
  • Consulting stakeholders and respectfully managing expectations as to how feedback will be incorporated
  • Following policies, procedures and associated documents through from drafting, to finalisation and approval
  • Assisting with implementation plans, including communications
  • Considering whether the SGANZ policy suite contains any gaps or whether there is scope for streamlining
  • Providing ad hoc support to projects as required;
  • Be a collaborative and effective member of the Governance, Policy and Risk team;
  • Build and maintain strong and positive relationships with appropriate internal and external stakeholders;
  • Identify and report on opportunities for continuous improvement.

Work Health, Safety & Welfare Requirements:

  • Take reasonable care for your own health and safety.
  • Comply with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with legislative requirements.
  • Report unsafe conditions or practices and make suggestions to their business leader on improving work, health & safety at Study Group.
  • Exercise duty of care in the health, safety and welfare of pupils and ensure they are treated with dignity and respect.
  • Where applicable, participate in the staff consultation process about work health & safety matters.


  • Highly organised
  • Resilience
  • Customer focused
  • Clear communication
  • Result orientated
  • Attention to detail
  • Relationship management
  • Emotional Intelligence
  • Problem solver

Selection Criteria:

Qualifications & Training

  • Bachelor degree (or similar)

Experience Required

  • 2+ years’ experience in a similar role
  • Strong influencing and interpersonal skills
  • Ability to work collaboratively across departments
  • Effective, versatile and action-focused
  • Excellent communication skills
  • Proven effective and timely decision making and judgement


  • Excellent communication skills
  • Stakeholder management skills
  • Excellent interpersonal skills including the ability to develop effective working relationship with a range of stakeholders
  • Ability to work under pressure and tight deadlines.
  • Demonstrated ability to work in a team environment
  • Well organised, with ability to multi-task

Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education, and work with universities which are as motivated by driving student success and outcomes as we are. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.


Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.