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Casual Course Advisor - Expression Of Interest

Chisholm Institute - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin


The primary goal of the Course Advisor is to provide course information, high level enrolment processing and inbound & outbound sales. This role contributes to the delivery of quality services whilst providing a diverse range of information to current and prospective learners and the general public. As first point of contact, the position actively promotes the business of Chisholm Online and maintains an up to date awareness of courses.

The position supports the Student Engagement team to exceed customer service expectations and deliver outstanding service, achieve sales conversion targets and provide enrolment enquiry assistant and general academic processing as well as exceptional pastoral care to existing students.

Your key accountabilities will be to:
Provide highly client focussed, professional telephone customer service
To process customer enrolments sending out confirmation and relevant course information within agreed service standards
Achieve quality contact conversion and enrolment targets by matching our courses to the needs of the customer
Convert contacts and prospects to enrolments in line with agreed KPI’s and quality assurance standards / practices.
Support the day to day operational front line and administrative delivery of the functions of learner enrolments, payment plan contracts, eligibility and provision of VET Student Loans, provision of ID cards, course information and receipting
Provide advice on training and education courses, entry pathways and enrolment procedures and VET Students Loans


You will bring the following skills and experience with you:
Outstanding communication skills and customer service
Experience with inbound and outbound customer service over the telephone
Demonstrated ability to sell and deliver KPIs and sales conversion targets
Experience using computerised customer relationship systems for the input and retrieval of data
Experience working within the education sector
Moodle experience

In addition to this you will enjoy working collaboratively within a diverse team, be highly motivated with excellent written and verbal communication skills.

Aboriginal and Torres Strait Islander people are encouraged to apply.


At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.


Applications for this position close 5pm Monday 22 February 2021

Applications should include:
curriculum vitae
contact details of three (3) referees

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

Valid Employee Working With Children Check
National Police Check
International Police Check (if applicable)
Verification of unrestricted work rights in Australia, e.g. citizenship, passport or birth certificate
Certified copies of qualifications and transcripts

If you have any questions regarding the position or require further information please email Jason Sica, Senior HR Business Partner, Chisholm Online: jason.sica@chisholm.edu.au.

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

Melbourne, VIC

Education, Childcare & Training


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