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February

Customer Service Co-ordinator - Wa

HIA - Perth, WA

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

Customer Service Co-ordinator - WA

  • Perform varied and interesting work
  • Friendly, supportive team
  • Perth, Osborne Park location

The Housing Industry Association is Australia’s peak residential building industry body. HIA Training Services is Australia’s leading housing industry Registered Training Organisation (RTO).

HIA delivers a range of training programs throughout Australia using flexible learning options. HIA’s Training programs cover many specialist fields including builders licensing, workplace health and safety, business management and technical subject matter.

We are currently seeking a Customer Service Coordinator to provide student management and support for training participants, and meet training quality and business outcomes in our Perth and Bunbury regions. The role is based at our Perth office.


Key responsibilities include:

  • Assist in creating the annual training calendar and the allocation of trainers/assessors
  • Work closely with HIA Learning & Pathway Advisors and the Training Manager to forecast and track student enrolments
  • Manage a caseload of participants from induction through to completion, including conducting inductions and monitoring student assessments
  • Proactively drive a culture of sales and service to ensure targets and service levels are maintained and KPI’s are met
  • Accurate record keeping in VETtrak and maintenance of student records, including reporting on non-attendance and outstanding assessments
  • Set up and pack down of training rooms
  • Maintain a current understanding of HIA training products, funding and entry requirements

The successful candidate will:

  • Enjoy working in a small, friendly team
  • Possess excellent communication and relationship building skills
  • Have well-developed organisational and time management skills
  • Be self-motivated and able to work independently
  • Require demonstrated experience in a customer service related position
  • Have experience in the use of student management systems, ideally VETtrak
  • Have a high level of accuracy and attention to detail

A Certificate IV in Training and Assessment, and understanding of ASQA standards and RTO compliance are highly desirable.

A full job description can be found in the Careers section of our website, hia.com.au.

HIA employees enjoy a variety of benefits including the option to salary sacrifice up to two weeks annual leave, study assistance program, paid maternity leave and group insurance cover. HIA employees are also able to access HIA member benefits such as HIA Vehicles and Corporate Health Insurance Plans.