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Student Experience Adviser

Kaplan - Brisbane Grove, NSW

Customer Service & Call Centre
Source: uWorkin


  • Interact with students in this phone based, customer service role
  • 26 days’ holiday, 13 weeks’ parental leave, plus other great benefits
  • Kaplan Professional (KP); a Leader in online vocational & post grad courses


Interact with students by phone and email, focusing on their satisfaction and progression through their KP post-grad academic courses and programs.

Report to the Student Experience Manager, and work in a team of 9.

  • Proactively recognise students’ needs and identify appropriate solutions
  • Participate in outbound call initiatives to students as scheduled
  • Manage inbound phone calls and email enquiries
  • Attend and participate in student events

  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Experience in a student services role or a client-facing financial services role

  • 13 weeks paid parental leave
  • Collaborative & friendly team culture
  • 26 days holiday, including 1 for your birthday
  • Possibility for subsidised Kaplan academic courses
  • Discounts on various insurance and banking products

Kaplan Professional

Kaplan Professional is Australia’s major provider of financial planning, real estate, mortgage broking, insurance & leadership online higher education, vocational education and corporate courses and programs.

Kaplan is one of the World’s leading providers of lifelong education. In Australia we’ve 6 businesses, which employ around 1000 people in a range of professional & academic roles.

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Brisbane Grove, NSW

Customer Service & Call Centre


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