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February

International Student Success Coordinator

Endeavour College of Natural Health - Australia,

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

The opportunity

This newly created role of International Student Success Coordinator is being offered on a permanent, part time basis (0.6 FTE) and can be located at either Melbourne, Brisbane, Sydney, Gold Coast or Perth.

The core focus of this role is to enable the delivery of exceptional and proactive customer service to a portfolio of international students, supporting them to succeed in their study goals. You will ensure a positive and consistent student experience by being the ‘go to’ person for international students throughout their student lifecycle.

You will achieve this by:

  • Building long-term relationships and providing ongoing critical advice, direction and support throughout the learning journey.
  • Providing specialised student support, including academic advising services, student orientation, visa management and intervention planning, regular engagement events, course progression and re-enrolment.
  • Identifying and proactively supporting any students at risk for failure or non-completion of studies
  • Consultations and virtual contact with your student cohort through regular touchpoints across all student onboarding, general enquiries, progression, study load management, wellbeing, access & equity, study support access and documentation.
  • Providing a collaborative, solutions-focused approach to empower students to overcome any obstacles that may impact their ability to commit to their studies.
  • Coordinating and planning a student’s progression that supports the unique needs including the development and implementation of retention strategies, evaluating academic history, planning probationary or caution enrolments and academic consultation to support student’s progression to graduation.
  • Provides accurate student visa advice to international students, monitors and tracks visa status and maintains appropriate files including managing visa compliance an other visa related matters as outlined in the National code.
About you

You have a passion for education and international student support and are motivated by providing high quality customer service. Using your strong communication and interpersonal skills, you will be able to build rapport with your student cohort and contribute positively to your team. You have a student service mentality and respect for balancing people, policies, procedures and business needs.

Qualifications and experience required:
  • A relevant Bachelor’s degree and/or International student support experience.
  • A working knowledge of the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (the National Code).
  • Experience using CRM and database systems and reporting functions.
  • Customer service experience in a fast-paced professional environment (higher education setting preferred).
About us

At Endeavour College of Natural Health, we are committed to the future and success of natural health. We are the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia.

Endeavour is at the forefront of education in the natural health sector, with highly experienced lecturers, cutting edge curricula; and Australia’s largest choice of natural health degrees.

As the leader in natural health education, we are proud to produce the experts that keep the world well.

How to apply

Interested applicants are invited to submit a cover letter and resume which demonstrates an ability to deliver on the responsibilities for the role. Applications close Friday 19 January 2021 at 5pm AEDT.

Endeavour College of Natural Health reserves the right to commence screening and interviews as soon as suitable candidates are identified, so please do not delay with your application.

Endeavour College of Natural Health