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Rto Operations And Student Experience Manager

360 RTO Solutions Pty Ltd - East Brisbane, QLD

Education, Childcare & Training
Source: uWorkin


A rare and unique opportunity with one of Australia's Leading Training Organisations for an RTO Operations and Student Experience Manager has just been made available.

This is full-time, permanent role based in Brisbane CBD, and is great for anyone wishing to improve the lives of others by providing experienced leadership, helping to improve operations and the student experience of over 13,000 students.

This client requires a highly adept RTO Manager, with a strong background in substantially innovating a medium to large RTO's systems, processes, and student happiness through analysis, improvements, and innovation.

The primary goal of this role is operational and aspirational in nature, and aims to improve the learning experiences and lives of students, whilst ensuring that staff have a leader to help drive the company vision forward.

About the Client
This is an excellent opportunity to work with one of the most successful RTOs that has been around for over a decade, and serviced tens of thousands of online students with a huge passion for making a difference for their students.

You will work with an organisation committed to providing and improving an amazing student support experience, and online education.

The Role

As an RTO Operations and Student Experience Manager, you will take a senior role in helping to drive positive changes, organisation-wide, both for staff and students.

You will also help facilitate, coordinate, and resource an ambitious project (run by a separate team) to renovate our LMS, courses, and the student experience from enrolment to completion.

You will also assume a leadership role and work with the Sales Manager and Business Development Manager to secure funding opportunities and strategic partnerships to drive business growth into new and existing markets.

You will be reporting to the General Manager / CEO and be responsible for but not limited to the following:

  • Operations
    • Lead, manage, coordinate, and facilitate day to day operations for the RTO
    • Manage, lead, coordinate, and supervise administration/operations staff and provide support
    • Coordinate HR, recruitment, and ER as necessary for current and prospective employees
    • Manage and enhance all aspects of operational systems and processes for the Australian head office to ensure uninterrupted operations
    • Source and negotiate potential infrastructure and venue needs
    • Manage the coordination of corporate events and functions
    • Manage domestic grievance and complaints
    • Manage the planning and coordination of all Face to Face training programs across Australia
    • Maintaining and updating background configuration of student management system (JobReady)
    • Manage the learning management system (LMS)
    • Maintain and implement continuous improvement programs
    • Maintain up-to-date knowledge on the VET sector and regulatory requirements
    • Ensure Award compliance
  • Manage Business Development & Strategic Partnerships
    • Oversee the sales operations and business development functions
    • Secure funding, contracts, and tenders
    • Develop strategic partnerships for vocational placements and training venues and other identified opportunities
  • Assist in Improving the Courses, and Student Experience
    • Manage Student Services and Administration to ensure a consistent, quality student experience
    • Ensure RTO operations are efficient and deliver quality outcomes
    • Review and enhance existing RTO systems and procedures to improve student support and satisfaction
    • Provide support to staff for the development and implementation of courses and content creation
    • Review and improve courses, course delivery, and student experience feedback
    • Assist in researching, developing, and implementing new and creative content and systems to students

Skills and Qualifications:

  • At least 5 years' experience in an RTO environment with 2 years senior management experience and track record in change management
  • Diploma of Training Development and Design, Diploma of Vocational Education and Training (Recommended), or Higher
  • Experience managing small to large projects in multiple areas
  • Sound Understanding of the Standards for RTOs 2015
  • Able to work in multi-disciplined teams in a reliable and professional manner
  • High level of attention to detail and analytical skills
  • Excellent organisation and time management skills
  • Independent research and presentation skills
  • Excellent computer skills and strong knowledge of computer applications like MS Office
  • Excellent written and oral communication skills
  • A passion for vocational learning and creating an amazing student journey
  • High level of energy, integrity and self motivation

What you will Gain
In return for your hard work, you will be provided with:

  • Great and accessible office located within Brisbane CBD
  • Ability to positively impact the lives of over 13,000 students and 50 local staff
  • An amazing opportunity with a great company to turn your passion for learning and development into something valuable and inspiring
  • Competitive salary package + Benefits
  • Professional development opportunities
  • Fun, supportive, and friendly working environment

Join our team and help ignite the desire, passion, motivation and momentum - that empowers people to enrich their lives. Apply now.

East Brisbane, QLD

Education, Childcare & Training


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