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Customer Service Officer

JobsNSW - Snowy Plain, NSW

Education, Childcare & Training
Source: uWorkin


Customer Service Officer

Location – Queanbeyan

Contract – Fulltime Temp role until 31/8/2021

With TAFE NSW you will have the opportunity to grow your professional career in a dynamic and collaborative environment, where you can innovate, create value and proudly play a meaningful role in the once in a generation transformation of Australia’s largest skills and training provider!

This is an exciting opportunity to be part of TAFE NSW.

TAFE NSW offers the best of campus-based delivery as well as flexible, online and work-based learning. The TAFE NSW values of Customer First, Collaboration, Integrity and Excellence guide our team in strengthening communities, delivering world-class training for our students and producing job ready graduates for employers. The operating environment for TAFE NSW is dynamic as we leverage our scale, expertise, passion and reputation to meet the rapidly changing VET landscape. TAFE NSW is committed to its students and customers and the role it plays in changing lives and opening up opportunities through learning

You’ll love this role if you:

  • You have worked in a frontline customer service role, preferably in Hospitality, education or retail industry
  • You are organised and can juggle between priorities.
  • You have a natural ability to build relations with teacher and students
  • You have excellent attention to detail, and you are highly organised.

Reporting to Team Leader Student Services & Support, this position,

  • Provide an effective frontline customer service ensuring the provision of clear concise student information to all external and internal customers in order to promote a professional image and customer centric focus.
  • Provide first level support for student administration internal help desk to minimise disruptions, workflow blockages and escalation points to ensure customer satisfaction experience is maximised.
  • Perform accurate and timely processing of all student services related activities including processing, record keeping, student awards and scholarships to ensure that a quality service is delivered to all students compliant with policies and customer service standards.
  • Monitor, reconcile and report on data from Student Administration and Learning Management System to ensure transparent and accurate student data is available to meet business requirements.
  • Receive and process all financial transactions relating to student services activities in accordance with TAFE NSW and legislative guidelines and regulations.

If you have…

  • Makes decisions that may have a minor impact externally within defined parameters and based on sound subject matter knowledge and professional judgment.
  • Matters requiring a higher level of approval are referred to the Reporting Line Manager.
  • Balancing competing demands and expectations of the position while maintaining optimal service provision
  • Resolving complex issues without the local presence of a Manager on site at all times

... We would love to hear from you!

TAFE NSW’s purpose is to skill the workforce of the future. It is Australia's leading provider of vocational education and training with over 500,000 annual enrolments and a proud history for setting the benchmark for quality service. As the NSW public provider, it supports the NSW Government's priority to grow skills for the economy and jobs of tomorrow. Critically, TAFE NSW plays a vital role in providing vocational education in rural and regional NSW, and job training pathways for the most vulnerable in the community.

Closing date: Thursday 4 February 2021, 11:59pm

To learn more about this position, please review the Position Description and Information Package.

Your application for this role must include:

· A current resume

· A written response that clearly addresses the two targeted questions below (max. 2 x A4 pages), as this forms an essential component of your overall application.

· Contact details of 2 referees

· Applicants must apply on-line

Job Specific Enquiries please contact Mansi Patel via [email protected], 0420 233 838

Selection Criteria forms a specific part of the selection process. Please refer to the Essential Requirements listed within the Position Description to view the selection criteria that is required for this particular role. Please note, TAFE NSW will be required to verify your qualifications if this is outlined as an essential requirement.

As a condition of employment, you will be required to obtain Working with Children Check (WWCC) clearance. For permanent positions you must be an Australian citizen or permanent resident. For temporary positions, it is generally acceptable for you to have a current visa that allows you to work in Australia.

 TAFE NSW is an equal opportunity employer that is committed to fostering a diverse workforce. We encourage applications from people with a disability and will make any reasonable adjustment that you need both in the interview process and on the job - if

you need assistance or if you have any questions in relation to the recruitment or application process please contact Mansi Patel via [email protected] or 0420 233 838

If you experience difficulties whilst submitting your application online at Jobs NSW please contact the support team on 1800 562 679.

Snowy Plain, NSW

Education, Childcare & Training


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