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Manager, Student Success

Swinburne University of Technology - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin


  • Management of high-quality academic support programs and services spanning VCE to PhD students
  • Full time, ongoing position at our Hawthorn campus
  • HEW 9: $116,111 - $122,971 + 17% superannuation

Take the lead on developing evidence-based Student Success programs and services for our tertiary ecosystem to enable all Swinburne students to thrive in their studies

About The Job

As our Manager, Student Success, you will be responsible for the development, implementation and evaluation of effective academic support programs and services, including University-wide services and initiatives, specialist programs targeted at different student cohorts, and intensive support for high-needs students.

The position reports to the Director, Student Engagement and is responsible for three core functions, namely Academic Development Advising, AccessAbility Services and Learning and Academic Skills Development. You will lead a team of specialist advisors and receive support from three Team Leaders who manage the operational aspects of each function, and are subject matter experts in their domain.

Importantly, you will provide strategic advice to senior management and key stakeholders in the development of strategies, plans and policies to increase student retention and success and to improve the accessibility of physical and online learning environments. You will also advise on the management of student complaints.

This is a senior role that collaborates across the University to ensure that Student Engagement delivers evidence-based programs and activities targeting the specific development needs of our diverse student cohort, including those who have traditionally been under-represented in higher education.

About Swinburne University Of Technology

Swinburne is a multi-sector university of science, technology and innovation with more than 54,000 students and 5,000 staff globally. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways. Our mission is to be a world-class university, creating economic and social impact through science, technology and innovation. We aim to deliver future-ready learners, research with impact and innovative enterprise.

About You

To be successful in the role, you will have:

  • Postgraduate qualification and extensive relevant experience; or extensive management experience and expertise in a relevant area; or an equivalent combination of relevant experience and/or education/training
  • Extensive experience in leadership and management of a specialist unit with diverse and complex functions, including programs and services for students with disability and those at risk of academic failure
  • Sound knowledge and understanding of theories and frameworks as they relate to student success and engagement as well as Victorian and Commonwealth legislation, guidelines and standards governing student participation in higher education, equal opportunity and anti-discrimination, and privacy
  • Demonstrated experience in delivering improved outcomes and results for student equity cohort groups in a higher education setting and achieve objectives operating within complex organisational structures

  • A full list of selection criteria is available within the position description.


    To find out more about the extensive range of benefits offered to Swinburne employees please visit Careers at Swinburne.

    How To Apply And Further Information

    To view the position description or to start an application please click on 'apply' or ‘begin’ and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

    For further information about this position please contact Nadine Zacharias (Director, Student Engagement) nzacharias@swin.edu.au

    If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

    Should you require further support for an interview due to special needs or consideration, please contact Maree Norden, Diversity & Inclusion Manager at inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au

    Agency enquiries will not be accepted for this position.

    Swinburne is a large and culturally diverse organisation. We are proud of our commitment to equity and inclusion through key initiatives such as our Charter of Cultural Diversity, Pride@Swinburne Strategic Action Plan, Science in Australia Gender Equity (SAGE) Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.

    Applications close at 5pm on Tuesday 16th February 2021

    Melbourne, VIC

    Education, Childcare & Training


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