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Customer Service Agent

Torrens University Australia - Adelaide, SA

Education, Childcare & Training
Source: uWorkin


  • Join Australia's youngest University!
  • Take the next step in your career
  • 12 month Fixed Term contract based in Adelaide

The Opportunity

The Customer Service Agent is responsible for handling inbound student enquiries and providing high quality, efficient customer service and advice to students via phone, email and chat.

Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Customer Service Agent you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

The Customer Service Agent will perform a triage function for all student queries and provide a resolution for tier 1 general enquiries and tier 2 enquiries as knowledge deepens over time.

On a typical day in this role you will:
  • Handle all inbound student queries via email, phone and chat.
  • Outbound communication via email, phone and chat to resolve student queries and provide nationally coordinated communications.
  • Provide exceptional levels of customer service to students through high quality, accurate and timely responses to student enquiries.
  • Meet performance KPIs and participate in regular performance appraisals.
  • Record all student interactions in the Student Records Management System.
  • Outstanding customer service and interpersonal skills
These positions are based at our Customer Service Centre in Pultney St Adelaide.

Who are you?
To be successful in the Customer Service Agent position you will have:
  • 1 years’ experience in a contact centre or customer service role
  • Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
  • Ability to operate effectively in a team, contributing positively to team operations and working relationships.
  • A student-service mentality and respect for balancing both people and commercial needs.
  • Strong personal drive and self-motivation
Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia.

Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.

If you want to learn more about our story, our people and some of the great reasons to come and work with us – visit our Torrens University Blog (https://www.torrens.edu.au/blog)

Torrens University is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:
  • tuition reduction benefits on a range of courses
  • Here For Good Day – an annual day of leave for you to give back to your community
  • the ability to purchase additional annual leave
Ready to make your difference?
Join the Torrens University team by clicking “APPLY” now!

Applications Close: 16th February 2021

Have questions? Send them through to our friendly Talent Acquisition Team at yourcareer@laureate.NET.au.

Job Reference Number: 3213794

Please note: Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.

Adelaide, SA

Education, Childcare & Training


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