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Deakin University Student Ambassador

Deakin University - Melbourne, VIC

Education, Childcare & Training
Source: uWorkin


Job no: 507242
Work type: Casual
Location: Melbourne - Burwood
Categories: Student Services

Salary Rate: Casual HEW 1 ($32.91 per hour) + 9.5% superannuation

Employment Type: Casual - Available to current Deakin students only.

The role

The primary purpose of the Deakin University Student Ambassador is to nurture and convert prospective students into Deakin students. The role is placed within the Prospective Student Enquiries Centre (PSEC). Primarily the position is the first point of contact for prospective student enquiries through the Sales Centre via phone, email, online enquiries and live chat. Various outbound phone campaigns are also conducted by this team. This position must provide excellent sales and customer service to prospective students and their influencers whilst building and maintaining the leads management database.

To be successful, you’ll have:

  • Demonstrated communication and interpersonal skills with the ability to produce clear and accurate communications that are appropriate for their intended audience.
  • Proven capability to work positively and effectively as part of a collaborative work team, to accommodate and work well with different working styles and to work independently where required.
  • Demonstrated ability to organise and plan, and to meet rigid and conflicting demands and deadlines, along with the ability to adapt to changed priorities.
  • Ability to present yourself confidently to prospective students, the general public as well as internally.
  • High level of oral and written communication skills.
  • Understanding of the Privacy and Data Protection Act and Spam Act.
  • Confident in utilising a range of software applications, including CRM usage, the Microsoft suite, Internet and email.

Your key responsibilities will be to:

  • Deliver a high standard of accurate, tailored, high quality course information to prospective students in response to walk-ins, phone, email, mail, online and live chat enquiries whilst adhering to current privacy legislation and current University policies.
  • Accurately capturing leads into the management database (CRM) according to protocol, accurately recording prospective student contact details and study interests and updating information where required.
  • Promoting upcoming recruitment events, application closing dates and trimester dates.

Position Description - PD - Student Ambassador.pdf

Please ensure to include a resume and cover letter in your application. For further information, please contact Sharon Gune, Senior Coordinator, Prospective Student Enquiries on (03) 9251 7862 or email s.gune@deakin.edu.au

About us

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.

We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.

As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Advertised: 02 Feb 2021 AUS Eastern Daylight Time

Melbourne, VIC

Education, Childcare & Training


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