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February

Client Services Officer (Admissions)

Flinders University - Adelaide, SA

Education, Childcare & Training
Source: uWorkin

JOB DESCRIPTION

JR0000000773

About Flinders

Our bold vision, captured in our Strategic Plan: Making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia's most enterprising graduates.

We recognise the key to our success is exceptional people and we're seeking an outstanding individual to join the team of our transformed university.

Employment Type

Fixed-term, full-time available until 31 December 2021

Compensation Grade

Higher Education Officer Level 5

Salary Range

$71,596 - $79,016 pa

Position Summary

We are seeking an experienced, proactive and highly organised Client Services Officer for our Flinders International Admissions team, who will be responsible for a range of tasks relating to the admission of international students to the University. The staff member will contribute to a high level client service delivery including the assessment of applications and issuance of offer letters.

This staff member will be required to have a well-developed understanding of all aspects that are associated with the international student purchase cycle including enquiries, assessment, recruitment strategies/campaigns and Key Performance Indicators.

This position will report to the Manager, International Recruitment Operations and will be responsible for ensuring procedures and outcomes that are aligned to University expectations, as well as national and international legislative frameworks and standards relating to international students, in addition to coordinating the admissions workload and ensuring quality assurance.

Key Position Capabilities

  • Completion of a degree qualification and/or an equivalent combination of relevant experience and/or education and/or training.
  • Demonstrated high-level administrative skills including data entry, word processing, with a commitment to attention to detail, speed, accuracy and an ability to be solution focused
  • Demonstrated experience and commitment to delivery of high-level customer service including contributing towards a strong client focused culture in a team environment.
  • Well-developed organisational skills including demonstrated experience in meeting operational objectives for on-going tasks and specific tasks/projects in a complex business environment.
  • Well-developed computing skills including the ability to effectively utilise web and computer based systems and familiarity with the Microsoft suite of programs and experience in the use of CRM systems.
  • Well-developed interpersonal and oral communication skills that contribute to effective operational processes and build constructive relationships.
  • Demonstrated experience working with international students, including an understanding of other cultures and the ability to communicate in a cross-cultural working environment.
  • Well-developed oral and written communication skills including a good phone manner (and demonstrated ability to respond to enquiries across a broad range of areas/information.
  • Knowledge of University program structures, academic policies and procedures, and the ability to interpret and apply University policies and procedures.
  • A general understanding of the ESOS Act, Government visa policies and the National Code as they related to the assessment and issuance of international student offers.

Due to the International nature of work related to this position, work outside of standard business hours will, at times, be required.

If you are a highly efficient, flexible and savvy individual and are interested in applying for this position please provide us the following documentation:

  • Covering letter
  • Current Resume / CV
  • Address the Key Position Capabilities (in a statement of no more than three pages)

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Information for Applicants:

Please note: Pursuant to Child Safety (Prohibited Persons) Act 2016 (SA) this position has been deemed prescribed. It is an inherent requirement of the position that the successful candidate maintains a current Working With Children Check which is satisfactory to the University.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

How to Apply

Full details including how to apply on-line can be found at our Jobs@Flinders website: https://flinders.wd3.myworkdayjobs.com/en-US/flinders_employment/job/Bedford-Park/Client-Services-Officer--Admissions-_JR0000000773

Applications to be submitted before:

11:59pm, Monday 15 February 2021

Please note, late applications and applications sent via agencies will not be accepted.

Adelaide, SA

Education, Childcare & Training




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