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Student Records Officer

Endeavour College of Natural Health - Brisbane City, QLD

Education, Childcare & Training
Source: uWorkin


The opportunity

Working within the Office of Student Records team, this role will support the maintenance, accuracy and integrity of all student records and data to meet regulatory and compliance requirements for issuance of course completion documentation, reporting of Higher Education Loan Program (HELP) debts and other legislative data reporting.

Key responsibilities and activities of this role include:

  • Assessing and processing applications for FEE-HELP loans and allocation of Commonwealth Higher Education Student Support Number (CHESSN), in compliance with Higher Education Loan Program (HELP) legislation.
  • Processing and recording State-specific Working with Children (WWC) applications and monitor WWC expiry, in order to meet continuing subject and course progression eligibility and State-specific legislation.
  • Processing eligibility to Graduate requests and timely production of all student completion documentation, including Academic Transcripts, Testamurs and Competency Statements.
  • Processing and receipting fees remission applications in compliance with policy and the Higher Education Support Act 2003 (HESA) legislation for escalation for review and action outcomes in the student record through to completion.
  • Processing record updates, and identifying and rectifying errors in student records
  • Identifying and assisting in the provision of solutions to complex student related issues.
  • Providing advice and support to the Student Services, Sales and Admissions, Timetabling and Course Progression teams around course requirements and course updates including pre and co-requisite requirements.
  • Provide administrative support to the National Student Records Coordinator and the Director, Student Services and Retention in all areas pertaining to student administration and records including quality data audit checks.
This role is being offered on a part time (0.4 FTE), fixed term basis to 24 July 2021. Hours of work will be spread across Monday to Wednesday and the position can be based at our Brisbane, Gold Coast or Perth locations.

About you

You pride yourself on your high standard service level, with a meticulous and organised approach to work. You are self-efficient and driven and using your time management and prioritising skills, your deadlines are always met, even with a busy workload.

Your strong attention to detail allows you to continually produce work with a high level of accuracy. With your administrative experience, you understand the importance of confidentiality, data protection and safe record keeping.

The following skills and experience will support your success in this role:
  • Knowledge of the Australian tertiary education sector is desirable.
  • Experience using Higher Education / Vocational Education and Training administrative systems, procedures and practices, or the ability to rapidly gain knowledge.
  • Experience reading, interpreting and applying policies and legislation in relation to own areas of responsibility.
  • Ability to understand and confidently convey information that needs careful explanation or interpretation e.g. procedures or regulations.
  • Ability to solve problems or liaise with others to develop solutions and to exercise sound judgement.
  • Strong interpersonal skills enabling effective working relationships with colleagues and external contacts.
About us

At Endeavour College of Natural Health, we are committed to the future and success of natural health. We are the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia.

Endeavour is at the forefront of education in the natural health sector, with highly experienced lecturers, cutting edge curricula; and Australia's largest choice of natural health degrees.

As the leader in natural health education, we are proud to produce the experts that keep the world well.

How to apply

Interested applicants are invited to submit a cover letter and resume which demonstrates an ability to deliver on the responsibilities for the role. Applications close Friday 5 February 2021 at 4pm.

Endeavour College of Natural Health reserves the right to commence screening and interviews as soon as suitable candidates are identified, so please do not delay with your application.

Endeavour College of Natural Health

Brisbane City, QLD

Education, Childcare & Training


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