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Course Advice Coordinator


Education, Childcare & Training
Source: uWorkin


31732 Course Advice CoordinatorSwinburne University of TechnologyMelbourne, VictoriaAustralia


Course Advice Coordinator

Swinburne University of Technology, Australia



Updated: about 8 hours ago

Location: Melbourne, VICTORIA

Deadline: 29 Jan 2021

* Student Administration and Library Services
* HEW 7 - $88,913 $95,879 + 17% super
* Full time, ongoing role, Hawthorn location

We currently have a fantastic opportunity to come join Swinburne as our new Course Advice Coordinator.

About the job
The Course Advice Coordinator position reports to the Deputy Director, Admissions and Enrolment Services, and is responsible for the delivery of enrolment-related services at a very high standard to Higher Education coursework and Pathways and Vocational Education (PAVE) students and colleagues across the University.

These services are generally time-critical, and significant in size and importance to students which include the management of advanced standing applications to students study plans, course completion and assisting students with amendments to their enrolment throughout their studies.

A key aspect of the role is to be an escalation point for stakeholders , Course Advice Specialists and the Enrolment Advisors (PAVE) to ensure that students complete their studies within the requirements of their course rules and to liaise with senior colleagues for resolution of any complex enrolment matters affecting a students progress to completion.

As the Course Advice Coordinator you will have an eye for process improvement and also keep up to date with developments in compliance responsibilities as they relate to student enrolments and ensure the teams operations meet all of these requirements, quality measures and government reporting requirements.

In this varied role, you will be required to work flexibly across the team to support operational needs and to facilitate staff development opportunities.

About you
To be successful in the role, you will have:
Significant experience in the coordination of student / client service functions and demonstrated ability to deliver high quality services to a range of stakeholders.
Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
Demonstrated commitment to excellence in the provision of service, quality and the promotion of a culture of continuous improvement.

A full list of the selection criteria is available within the position description

To find out more about the extensive range of benefits offered to Swinburne employees please visit Careers at Swinburne.

How to and further information
To view the position description or to start an application please click on '' or begin and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

For further information about the position, please contact Goran Gambiroza (Deputy Director, Enrolment Services, Student Administration and Library Services) on ggambiroza@swin.edu.au.

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact Maree Norden, Diversity & Inclusion Manager at inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au
Agency enquiries will not be accepted for this position.

Applications close at AEST 5pm, Friday 29th January 2021.

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Melbourne, VIC

Education, Childcare & Training


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